Lead Guest Services Team Member

Pilotcompany; Franksville (WI); Presencial; USD 18.000 - 26.000; Tempo integral

Benefícios oferecidos por esta vaga

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Resumo da vaga

Pilotcompany in Wisconsin is seeking a shift lead to supervise 1–2 cashiers and handle merchandise and fuel transactions. You will manage end-of-shift reports, ensure compliance with guidelines on restricted items, and maintain a clean, organized work area while promoting products and delivering quality guest service.

The role offers competitive hourly pay and benefits, including medical/dental/vision, 401(k), flexible spending accounts, adoption assistance, tuition reimbursement, flexible

Qualificações

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions.
• Complete end-of-shift reports and close out procedures.
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management.

Responsabilidades

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions.
• Complete end-of-shift reports and close out procedures.
• Follow company and local guidelines with regards to the sale of restricted merchandise items (e.g., alcohol, tobacco).
• Maintain an organized and clean work area.
• Use suggested selling methods to promote and sell products.
• Ensure quality service is delivered to every guest.
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management.
• Determine break schedules and team member placement during shift.
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.

Descrição da vaga

The purpose of this job is to process merchandise and fuel transactions.

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Pay Rates Starting between: $13.25 - $18.75 / hour

• Fuel Discount
• Nation-wide Medical Plan/Dental/Vision
• 401(k)
• Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Flexible Schedule
• Weekly Pay