Lead Guest Services Representative

aah; High Point (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Flexible Spending Accounts

Retirement plans

Job summary

Advocate Health's Guest Services at High Point Medical Center in North Carolina seeks a full-time receptionist/guest services coordinator. Work Mon-Fri, 9:00 am–5:30 pm, with a 40-hour workweek and a pay range of $21.85–$32.80 per hour.

Responsibilities include guiding patients, answering inquiries, and coordinating staff activities. Qualifications include a high school diploma or GED, valid driver’s license, BLS certification, and defensive driving training, plus typing speed of 60 wpm and

Qualifications

• Education: High School Diploma/GED required.
• Certification: Valid Driver's License, BLS, Defensive Driving course.
• Work Experience: typing 60 wpm and computer proficiency.

Responsibilities

• Coordinate activities of assigned teammates.
• Orient new teammates and provide ongoing training and assessment of staff; train volunteers as appropriate.
• Meetings: participate in regular staff meetings and huddles.
• Provide courteous, professional information and respond to patient and guest inquiries and complaints.
• Assist guests with directions and facility information.
• Communicate hospital policies to families and promote open information flow.
• Respond to emergencies as directed.
• Collect data to identify areas for service improvement and support policy changes.
• Facilitate customer service improvements by routing feedback to appropriate staff.
• Accurately record and submit documentation for services provided.

Skills

Typing 60 wpm

Customer service

Communication

Computer proficiency

Education

High School Diploma or GED

Valid Driver's License

BLS Certification

Annual Defensive Driving Course

Job description

Department:

11611 High Point Medical Center - Guest Services

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

High Point Medical Center

Monday - Friday, 9 am - 5:30 pm

Pay Range:

$21.85 - $32.80

Major Responsibilities

• Coordination : Coordinate activities of assigned teammates.
• Training and Orientation : Orient new teammates and provide ongoing training and assessment of staff. Train volunteers as appropriate to their assignments.
• Meetings Participation : Participate in regular staff meetings with Supervisors and Huddle Meetings with teammates.
• Customer Service : Receive, direct, and provide information to patients, healthcare team members, and hospital guests in a courteous and professional manner. Respond to patient and guest complaints.
• Assistance and Directions : Provide guests with assistance throughout the facility, including directions, patient locations, and location of hospital amenities.
• Policy Communication : Assist families in understanding hospital and departmental policies and procedures and promote open communication of information as appropriate.
• Emergency Response : Respond as directed to all emergency, crisis, and disaster situations.
• Data Collection : Collect data and documentation that assists in identifying areas needing improved customer service. Assist leaders in recommending changes in facility and departmental policy and procedure.
• Customer Service Improvement : Facilitate improved customer service by identifying, responding to, and directing complaints, concerns, and compliments to the appropriate staff members and leaders.
• Documentation : Accurately record and submit all documentation/statistical reports for services provided to patients and families.

Is there anything else you would like to know about this job.

Patient Population Served

Will limit access to protected health information (PHI) to the information reasonably necessary to do the job.

Will share information only on a need-to-know basis for work purposes.

Access to verbal, written and electronic PHI for this job has been determined based on job level and job responsibility

within the organization. Computerized access to PHI for this job has been determined as described above and is controlled

Minimum Job Requirements

• Education: High School Diploma or GED required.
• Certification / Registration / License: Valid Driver's License, Basic Life Support Certification, Annual Defensive Driving Course
• Work Experience: Ability to type 60 words per minute. Computer proficiency.

Knowledge / Skills / Abilities

Demonstrates knowledge of the principles of growth and development and demonstrates the skills and competency appropriate to the ages, culture, developmental stages, and special needs of the patient population served Machines, Tools, and Equipment Related office equipment and supplies.

Physical Requirements and Working Conditions

Work requires sitting and standing for extended periods of time. Certain assignments require the ability to move throughout a building or specific area. Work requires occasional bending and pushing wheelchairs. Not all physical requirements are for all four desks. Ability to hear well and speak clearly.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North C