Lead Guest Sales Associate

LMAF Wax Group; Mobile (AL); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Discounted waxing services and retail

Competitive hourly wage plus bonuses

Employer-paid life and AD&D insurance

Employer-subsidized health insurance

Paid Time-Off

Referral programs

Job summary

European Wax Center is seeking a motivated and passionate Lead Guest Sales Associate to join our team in a leadership role guiding Guest Sales Associates and ensuring exceptional guest experiences.

You will promote services, upsell products, manage scheduling, and collaborate with management to improve sales strategies while maintaining a welcoming environment. Evening and weekend availability is a must.

Qualifications

• High school diploma or equivalent.
• Prior customer service or sales experience; leadership experience preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment while multitasking.
• Proficient in scheduling software.
• Flexible hours including evenings and weekends.
• Detail-oriented with focus on guest satisfaction and sales growth.

Responsibilities

• Greet guests with enthusiasm and warmth upon arrival.
• Assist with appointment scheduling and manage guest inquiries.
• Upsell and promote services and products to maximize sales.
• Maintain a clean and organized reception area.
• Process transactions accurately and efficiently.
• Implement company policies and procedures to maintain a high standard of service.
• Collaborate with management to enhance guest experience and sales strategies.
• Evening and weekend availability is required.

Skills

Leadership

Customer service

Sales

Communication

Scheduling software

Education

High school diploma

Tools

POS systems

Job description

European Wax Center is seeking a motivated and passionate Lead Guest Sales Associate to join our team! In this role, you'll take on a leadership position, guiding our Guest Sales Associates while ensuring that every guest receives an exceptional experience. You'll be instrumental in promoting our services and driving sales, all while fostering a welcoming and supportive environment.

Responsibilities include:

• Greeting guests with enthusiasm and warmth upon arrival
• Assisting with appointment scheduling and managing guest inquiries
• Upselling and promoting various services and products to maximize sales
• Maintaining a clean and organized reception area
• Processing transactions accurately and efficiently
• Implementing company policies and procedures to maintain a high standard of service
• Collaborating with the management team to enhance the guest experience and improve sales strategies
• Evening and Weekend Availability a MUST

Why You'll Love This Role:

This position offers a wonderful opportunity for career growth in a vibrant environment where your passion for service and leadership will shine. Join us and help create memorable experiences for every guest!

Requirements

• High school diploma or equivalent required; prior experience in a customer service or sales role, with leadership experience preferred
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to work efficiently in a fast-paced environment while multitasking
• Detail-oriented with a focus on guest satisfaction and sales growth
• Proficient in computer systems and scheduling software
• Positive, approachable, and enthusiastic demeanor
• Able to work flexible hours, including evenings and weekends

Benefits

• Discounted waxing services and retail products
• Competitive hourly wage plus performance bonuses
• Employer-paid basic life and AD&D insurance
• Employer-subsidized health insurance and other supplemental insurance offers for qualified associates
• Paid Time-Off (increases with tenure) for qualified associates
• Employee referral and guest referral programs

About Us:

European Wax Center is a nation-wide company that provides professional waxing services to anyone looking to flaunt smooth skin. Our facilities are modern, clean, and sanitary and include private suites. Our specialists are licensed and trained to deliver an exceptional wax experience. For more information about European Wax Center, or for information about a career with us, visit waxcenter.com. We can also be found on Facebook, Instagram, and TikTok.

EWC Staffing LLC is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We also highly value authenticity.