Lead Guest Relations Attendant

Davita Inc.; Peoria (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare system in Illinois is seeking a Guest Relations Attendant Lead to manage staff and enhance patient experiences. The role involves maintaining professional standards, assisting in decisions, and ensuring adherence to healthcare policies. If you're passionate about customer service in a dynamic environment, this position may be for you.

Benefits

Comprehensive benefits package

Opportunities for career growth

Qualifications

• Must possess a positive upbeat demeanor.
• Knowledge of HIPAA and healthcare compliance.
• Experience in customer-facing and management roles.

Responsibilities

• Oversees Guest Relations staff and serves as a point of contact for issues.
• Creates schedules and manages team performance.
• Promotes teamwork and a professional appearance.

Skills

Customer service

Teamwork

Communication

Education

H.S. Diploma/GED

Job description

Overview

The Guest Relations Attendant Lead is a highly visible, customer service position. The Guest Relations Attendant Lead must assure that the Guest Relations staff always keep an impeccable and professional appearance while possessing a positive upbeat demeanor. The Guest Relations Attendant Lead must be fully competent in all the Guest Relations positions, assures that staff adhere to all Guest Relations Attendant and Carle Health policies/ procedures and assist the Manager in discipline actions and reviews. The Guest Relations Attendant Lead creates schedules. The Guest Relations Attendant Lead will assure staff supports the Mission and Values of Carle Health to ensure the highest quality patient and guest experience.
Qualifications

Certifications: , Education: H.S. Diploma/GED, Work Experience:
Responsibilities

• Answers questions & problem solves effectively.


• Maintains that staff can easily approach the Lead for help or answers.


• Displays an outgoing personality & shows eagerness to help.


• Maintains an excellent appearance and follows departmental dress code.


• Stays attentive to post duties and job responsibilities.


• Represents department well when interacting with others.

• Uses proper radio communication techniques.


• Greets patient/visitors of the Medical Center determining their needs for assistance, directions, and escorts.


• Assists people into and out of their automobiles and transports all luggage.


• Attends department meetings and training sessions.


• Coordinates with the volunteer escorts to assure a quick and efficient transport of patients/visitors to their destination.


• Parks vehicles safely and promptly.


• Displays respect for other's property.


• Maintains knowledge of Medical Center locations for efficient assistance.

• Assists in handling personnel issues including providing insight or information for disciplinary action when needed and performance evaluations.


• Prepares shift schedules and post assignments.


• Represents department when interaction with other Hospital departments or outside agencies.


• Sees that subordinates effectively perform job duties.


• Takes leadership role and is able to make decision.


• Motivates employees positively and promotes teamwork


• Gathers all pertinent information to make decisions.


• Uses common sense/good judgement in addressing customer service issues.


• Takes initiative in making decisions and taking action.


• Maintains calm approach in stressful situation.

*Demonstrates the Carle Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines. *Demonstrates ability to meet business needs of department with regular, reliable attendance. *Employee maintains current licenses and/or certifications required for the position. *Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare. *Completes all annual education and competency requirements within the calendar year. *Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
About Us

Find it here.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health.

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [e-mail].

Compensation and Benefits

The compensation range for this position is $16.03per hour - $25.97per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model.
Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.