Lead Guest Experience Associate

City of Mesa; Mesa (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

City of Mesa's idea Museum seeks a Lead Guest Experience Associate to supervise Guest Experience staff, manage opening/closing duties, and guide visitor services. The role includes training and evaluating part‑time staff, interns, and volunteers, while coordinating room setups for workshops and events.

Responsibilities extend to admissions, group visits, and program enrollments, with emphasis on safety, visitor satisfaction, and clear communication between staff and administration.

Qualifications

• Associate’s Degree in Museum Studies, Art, Art History, Science, Social Science, Business, Education, Child Development or related field.
• Good (1 - 3 years) customer service, office clerical, cash handling, and/or public contact work.

Responsibilities

• Monitor museums and Guest Experience Associates; oversee opening/closing and related activities.
• Assist with training, supervising, and evaluating part‑time staff, volunteers, and interns.
• Coordinate room set‑ups and transitions; support admissions, group visits, classes, and programs enrollments.
• Serve as primary contact during emergencies and maintain gallery safety and security.

Skills

Customer service

Public contact

Office clerical

Education

Associate degree in Museum Studies / Art / Art History / Science / Social Science / Business / Education / Child Development

Bachelor’s degree in Museum Studies / Art / Art History / Science / Social Science / Business / Education / Child Development

Job description

This recruitment will be used to fill one (1) full-time vacancy at the idea Museum. This recruitment will also be used to establish an eligible list to fill potential future vacancies. First review of applications will be on Monday, August 31, 2026, and weekly thereafter.

A Lead Guest Experience Associate is primarily responsible for monitoring museums and Guest Experience Associates; monitoring the opening and closing of the museum and related activities; assisting with training, supervising, supporting, and evaluating of part‑time staff, volunteers, and interns that includes monitoring staff schedules and coordinating breaks and rest periods; coordinating and communicating room set‑ups and transitions; and assisting with activity, workshop, and class preparation. This position supports all activities related to the guest experience including the support of museum admissions, group visits, classes and programs enrollments, and the general administrative tasks in these areas including communicating and assisting visitors and guest experience staff and responding to concerns; maintaining the safety and security of the gallery and being the primary point of contact during emergencies; greeting and orienting groups, class participants, and birthday party attendees; and effective communication between Guest Experience Associates and administrative staff. This class performs related duties as required. This class performs all the duties of the Guest Experience Associate; however, it is distinguished from these classifications by the lead supervision responsibilities. This class is supervised by an Office Supervisor or Museum Education Curator who reviews work through conferences, meetings, observations, participant feedback, and overall results achieved. Employees are required to work weekends and special museum events, which may include evenings and some holidays. This class is FLSA non-exempt.

Employee Values

All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.

Minimum Qualifications Required

Any combination of training, education, or experience equivalent to graduation from an accredited college or university with an Associate’s Degree in Museum Studies, Art, Art History, Science, Social Science, Business, Education, Child Development, or related fields. Good (1 - 3 years) customer service, office clerical, cash handling, and/or public contact work.

Preferred/Desirable Qualifications

Graduation from an accredited college or university with a Bachelor’s degree in Museum Studies, Art, Art History, Science, Social Science, Business, Education, Child Development, or related field is preferred. Some (6 months - 1 year) lead or supervisory experience. A minimum of one year with the City of Mesa as a Guest Experience Associate is preferred.

https://apps.mesaaz.gov/JobDescriptions/Documents/JobDescriptions/cs3944.pdf