Lead Groomer

Y-Axis; Wheaton (IL); On-site; USD 16,531 - 27,552; Full time

Benefits offered by this job

Mentorship program

Competitive commission

Professional development

Job summary

PET PROS LLC DBA EARTHWISE PET is seeking a Lead Groomer to provide top-tier grooming services and to lead a team of groomers and bathers. You will mentor staff, ensure quality, and maintain outstanding client service.

The ideal candidate has at least 2 years of professional grooming experience, strong leadership abilities, and a commitment to pet safety and client satisfaction.

Qualifications

• Minimum 2 years of professional dog grooming experience.
• 2+ years of professional bathing experience preferred.
• Excellent communication and customer service skills.

Responsibilities

• Lead grooming team and coach staff to maintain high standards.
• Perform full-service grooming, including breed-specific styling.
• Ensure salon safety, quality control, and client communication.

Skills

Dog Grooming

Bathing

Breed-Specific Styling

Team Leadership

Coaching

Customer Service

Quality Control

Pet Safety

Time Management

Problem Solving

Clipping

Trimming

Hand-Stripping

Communication

Salon Management

Technical Guidance

Tools

Grooming Tools

Job description

Lead Groomer at PET PROS LLC DBA EARTHWISE PET

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

20.0

Posted On

10 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Dog Grooming, Bathing, Breed-Specific Styling, Team Leadership, Coaching, Customer Service, Quality Control, Pet Safety, Time Management, Problem Solving, Clipping, Trimming, Hand-Stripping, Communication, Salon Management, Technical Guidance

Retail

Description

Description DescriptionJob SummaryWe are seeking an experienced and motivated Lead Dog Groomer to provide high-quality grooming services and to offer leadership, coaching, and technical direction to a team of groomers and bathers. This role combines hands-on grooming expertise with team development, quality control, and customer service excellence.The ideal candidate is a skilled groomer with strong leadership abilities, a passion for pet care, and a commitment to delivering exceptional service and results.Key ResponsibilitiesGrooming Services & Client ExperiencePerform full-service grooming, including bathing, brushing, clipping, trimming, and breed-specific stylingConduct thorough assessments of each dog’s coat, skin, ears, nails, and overall conditionRecommend appropriate services, add-ons, and products based on pet needsClearly communicate grooming plans, pricing, and service expectations to pet parentsMaintain detailed records of grooming instructions and customer preferencesNotify pet owners when services are completed and provide ongoing communication as neededDeliver exceptional customer service and ensure a positive salon experienceLeadership & Team DevelopmentProvide day-to-day leadership, coaching, and technical guidance to groomers and bathersTrain and support skill development for bathers, and maintain grooming and bathing quality standards across the teamPerform regular quality checks on groomers and bathersParticipate in bi-weekly performance meetings and support team performance improvementAddress and resolve customer concerns, including making service corrections when neededOperations & PerformanceMaintain strong customer service standards and meet or exceed established goalsAdapt to changing priorities, including assisting with walk-in grooming services.Communicate effectively and professionally with customers and team membersPet Safety & CareEnsure accuracy of release forms, kennel cards, and service documentationMonitor pets for stress, health concerns, or behavioral changes and report as neededEnsure kenneled pets are comfortable, have access to water, and are walked regularlyCommunicate any health or safety concerns to management and pet ownersSalon Maintenance & ComplianceMaintain a clean, safe, and organized grooming environment.Complete daily and weekly cleaning and sanitation tasksRespond appropriately to any pet or employee incidents, ensuring proper care and reportingSupport additional salon duties as assigned by managementQualificationsMinimum of 2 years of professional dog grooming experience requiredMinimum of 2 years of professional bathing experience requiredAssociate’s degree preferredSkills and AbilitiesStrong leadership, coaching, and team development skillsProficiency in a variety of grooming techniques, including clipping, trimming, hand-stripping, and breed-standard stylingKnowledge of grooming tools and equipmentFamiliarity with dog breeds and grooming standardsExcellent customer service and communication skillsAbility to manage multiple priorities in a fast-paced environmentStrong attention to detail and problem-solving skillsAbility to work both independently and collaborativelyAbility to complete a grooming skills assessmentCompensation & BenefitsPay: Up to $20.00 per hour + up to 45% commission.Strong earning potential with a competitive commission structureExclusive Professional Development Opportunity:Participate in bi-weekly, hands-on mentorship and leadership development sessions with a multi-award-winning international competition groomer. With over 20 years of experience in advanced grooming techniques, salon leadership, and professional instruction, this mentorship offers a rare opportunity to elevate your craft, refine advanced skills, and grow as a leader in the grooming industry.Work EnvironmentFast-paced grooming salon environmentFrequent interaction with dogs of all breeds, sizes, and temperamentsRequires standing, bending, and lifting throughout the workdayThis is more than just a grooming role; it’s an opportunity to advance your career, maximize your earning potential, and learn from one of the best in the industry.

Responsibilities

Responsibilities Perform full-service grooming and breed-specific styling while ensuring a high-quality client experience. Provide leadership, technical coaching, and quality oversight to a team of groomers and bathers.