Lead Global Sourcing Manager

Jobtailor; Missouri; On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in Missouri seeks a hands-on Lead for Customer Care & Aftersales to guide a growing team across multiple workstreams. You will set priorities, coach talent, and ensure customer outcomes are at the center of decisions.

The role requires a strong balance of strategic thinking and day-to-day execution, with a focus on process simplification and cross-functional collaboration across Engineering, Supply Chain, Packaging, and Finance.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain, Finance, Communications, or related field (or equivalent experience).
• 5+ years of work experience in purchasing, supply chain, operations, customer service, or related function.
• Experience coaching buyers or leading talent and developing cost-saving initiatives.
• Experience driving process improvement to simplify work and improve customer outcomes.

Responsibilities

• Lead and develop a team supporting customer care and aftersales priorities across workstreams.
• Coach junior buyers and develop team on commercial judgment, systems, and processes.
• Promote a customer-first mindset in interactions with internal stakeholders, suppliers, and partners.
• Drive standardization and continuous improvement across team deliverables.
• Use data and dashboards to monitor progress and identify risks.
• Build partnerships across Engineering, Supply Chain, Launch, Packaging, Finance, and Purchasing to align priorities.

Skills

Team leadership

Commercial judgment

Data analysis

Customer service

Education

Bachelor's degree in Business Administration

Supply Chain related field

Job description

Responsibilities

• Lead and develop a team supporting customer care and aftersales priorities across assigned workstreams
• Coach junior buyers and developing team members on commercial judgment, systems, processes, and day-to-day problem solving
• Reinforce a strong customer-first mindset in every interaction with internal stakeholders, suppliers, and cross-functional partners
• Promote creative thinking and practical solutions to business challenges, supplier issues, and process gaps
• Support escalations, remove roadblocks, and help the team resolve issues quickly with professionalism and urgency
• Drive consistency in communication, documentation, and follow-through across team deliverables
• Champion process simplification, standardization, and continuous improvement opportunities
• Use data, dashboards, and operating metrics to monitor progress, identify risks, and improve execution
• Build strong partnerships across Engineering, Supply Chain, Launch and Availability, Packaging, Finance, and Purchasing to align priorities and drive decisions

Requirements

• Bachelor's degree in Business Administration, Supply Chain, Finance, Communications, or a related field, or equivalent experience
• 5+ years of work experience in the related fields (preferred)
• Certifications (preferred)
• Experience in purchasing, supply chain, operations, customer service, or a related business function
• Experience coaching buyers or leading talent and developing cost savings initiatives
• Experience working across Customer Care and Aftersales, purchasing, packaging, launch, or supply chain operations
• Experience leading process improvement efforts that simplify work and improve customer outcomes
• Ability to balance strategic thinking with day-to-day operational execution
• Strong customer service orientation with a track record of building trusted relationships across the organization