Lead Generator - Lanham, MD

McCrea Heating & Air Cond; Marlow Heights (MD); On-site; USD 25,000 - 28,000; Full time

Job summary

McCrea Heating & Air Cond in Lanham, MD is seeking a Lead Generator to engage retail customers, identify heating and cooling needs, promote HVAC services, and schedule appointments for consultations or equipment upgrades.

The role emphasizes customer-facing interactions in a retail setting, with flexible hours including evenings and weekends and a requirement for reliable transportation to the assigned location.

Qualifications

• Excellent verbal communication and interpersonal skills.
• Customer-focused and friendly demeanor.
• Self-motivated with ability to work independently.
• Flexible schedule including evenings and weekends.
• Reliable transportation to assigned location.

Responsibilities

• Greet customers and identify HVAC needs.
• Promote services and educate customers.
• Identify sales opportunities and schedule consultations.
• Record leads and appointments accurately.
• Meet lead-gen and appointment goals.
• Assist with promotional materials setup.

Skills

Verbal communication

Interpersonal skills

Customer engagement

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Temple Hills, MD, US

2 days ago Requisition ID: 1074

Salary Range: $18.00 To $20.00 Hourly

This position is based in Lanham, MD and is performed in a retail environment. Temple Hills, MD is the nearest McCrea office location supporting this position; however, the primary work location is in Lanham, MD.

PAY & SCHEDULE

Starting Pay: $18 - $20 per hour

Commission: $50 per booked appointment

Schedule:

Full-Time and Part-Time Positions Available

• Monday - Friday: Shifts may be scheduled between 11 AM – 7 PM
• Saturday - Sunday: Shifts may be scheduled between 9 AM – 6 PM

Employees may be scheduled 4 - 5 days per week, depending on full-time/part-time status, business needs, and assigned location. Weekend availability is required.

JOB SUMMARY

The Lead Generator is responsible for engaging retail customers and generating qualified leads for McCrea Heating & Air Conditioning Services. This customer-facing role involves initiating conversations with customers, identifying heating and cooling needs, promoting the company’s HVAC services, and scheduling appointments for equipment replacements, upgrades, or consultations.

KEY RESPONSIBILITIES

The responsibilities outlined below represent the primary duties of this position. Responsibilities are performed in accordance with company procedures, applicable standards, and job requirements, with the level of supervision and support appropriate to the employee’s experience and level of training.

• Greet and engage retail customers in a friendly, professional, and approachable manner.
• Initiate conversations with customers to identify potential heating and cooling needs and interest in HVAC services.
• Promote McCrea Heating & Air Conditioning Services and educate customers on available HVAC services and solutions.
• Identify qualified sales opportunities and schedule appointments for HVAC consultations, equipment replacements, or upgrades.
• Work collaboratively with store personnel to maximize lead-generation opportunities and maintain a positive customer experience.
• Accurately record customer information, leads, and scheduled appointments in accordance with company procedures.
• Meet established lead-generation and appointment-setting goals.
• Participate in training to develop product knowledge, customer engagement, and sales skills.
• Assist with the setup, maintenance, and breakdown of promotional materials and displays as needed.
• Maintain a professional appearance and demeaner while representing the company positively while interacting with customers.
• Contribute ideas and feedback to improve lead-generation strategies and customer engagement.

BASIC REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strong verbal communication and interpersonal skills.
• Comfortable approaching and engaging with customers in a retail environment.
• Friendly, outgoing, professional, and customer-focused demeanor.
• Self-motivated, dependable, and able to work independently.
• Previous retail, customer service, sales, or lead-generation experience preferred but not required.
• Reliable transportation to and from the assigned work location.
• Ability and willingness to learn company services, products, and lead-generation processes through training.
• Ability and willingness to work a flexible schedule, including evenings and weekends.

PHYSICAL DEMANDS

The physical requirements described below are representative of the physical abilities necessary to perform the essential functions of the position.

While performing the duties of this job, the employee is regularly required to:

• Stand and walk for extended periods, typically 6 - 8 hours per shift.
• Frequently use hands and arms to interact with customers, materials, displays, and promotional items.
• Occasionally lift, carry, and move promotional materials or display items as needed.