Lead Generalist Supervisor

Brighter Day Services; Baltimore (MD); Remote; USD 75,000 - 90,000; Full time

Benefits offered by this job

Uncapped income

Weekly bonuses based on performance

Flexible scheduling

Job summary

Brighter Day Services in Baltimore, MD seeks a Lead Generalist Supervisor to drive revenue and lead a team focused on cleaning services. This role combines sales leadership with managing a small team of Lead Generalists, aimed at achieving sales targets and enhancing team performance.

The ideal candidate possesses sales and customer service experience with leadership potential. Flexible scheduling is available, and this position is primarily remote with potential for growth into higher leadership roles.

Qualifications

• Experience in sales, customer service, or commission-based roles.
• Ability to manage multiple tasks and conversations.
• Leadership ability or readiness to step into a leadership role.

Responsibilities

• Close residential and commercial service deals.
• Manage a team of 2–4 Lead Generalists.
• Meet or exceed weekly and monthly revenue targets.

Skills

Strong communication skills

Sales performance

Team management

Tools

BookingKoala

Scheduling systems

Job description

About Brighter Day Services

Brighter Day Services is a fast-growing home and commercial services company providing on-demand cleaning and multi-line services across multiple regions. The company operates using a flexible, performance-driven model that connects clients with service providers quickly and efficiently.

We are building a high-performance sales and operations team and are seeking a Lead Generalist Supervisor to take on a key leadership role focused on revenue growth, team development, and operational execution.

Role Overview

The Lead Generalist Supervisor is responsible for both generating revenue and leading a team of Lead Generalists. This is a producing leadership role that combines sales performance with team management.

The Supervisor will:

• Close residential and commercial service deals
• Support and improve team sales performance
• Manage and develop a team of 2–4 Lead Generalists
• Drive weekly and monthly revenue targets

This role is designed for individuals ready to move from individual sales into leadership while maintaining strong earning potential.

Key Responsibilities

Sales & Revenue Generation

• Close residential and commercial service deals
• Follow up with inbound leads and outbound opportunities
• Assist team members in closing deals and improving performance
• Meet or exceed weekly and monthly revenue targets

Team Leadership & Coaching

• Manage a team of 2–4 Lead Generalists
• Provide training, coaching, and daily support
• Monitor team performance, activity, and results
• Maintain accountability and consistent execution across the team

Operations & Systems

• Utilize BookingKoala and internal systems to manage jobs and clients
• Ensure accurate notes, scheduling, and communication
• Maintain high service quality and customer satisfaction standards

Hiring & Team Growth

• Assist with onboarding and training new Lead Generalists
• Support team expansion and staffing goals
• Help build and maintain a fully staffed, high-performing team

Compensation Structure

This role offers a multi-layered commission and bonus structure:

Personal Sales Commission

• Residential: 12%–16% per job
• Commercial: 10%–15% per contract

Team Revenue Override

• Earn 1%–2% on total team revenue

Bonuses & Incentives

• Weekly volume bonuses based on performance
• Recurring contract bonuses with ongoing monthly earnings
• Performance accelerator opportunities with increased commission rates
• Milestone bonuses tied to revenue and growth targets
• Monthly KPI bonus pool based on performance metrics

Earning Potential

• Uncapped income
• Multiple revenue streams (personal production, team performance, and bonuses)
• Increased earning potential through leadership and team growth

Qualifications

Required

• Experience in sales, customer service, or commission-based roles
• Strong communication and closing skills
• Ability to manage multiple tasks and conversations
• Self-motivated with a performance-driven mindset
• Leadership ability or readiness to step into a leadership role

Preferred

• Experience in home services, cleaning, or field services
• Prior team leadership or supervisory experience
• Familiarity with CRM or scheduling systems
• Strong organizational and follow-up skills

Work Environment & Schedule

• Remote-based position
• Flexible scheduling with expectation of availability during peak hours
• Weekend availability is preferred and incentivized

Growth Opportunity

This role is designed as a pathway into higher leadership positions, including:

• Sales & Operations Manager
• Regional Leadership Roles
• Expanded operational and executive positions