Lead Funeral Director

Foundation Partners Group; Lexington (SC); On-site; USD 85,000 - 110,000; Full time

Job summary

Foundation Partners Group is seeking a Lead Funeral Director to guide funeral operational staff and provide professional services to client families. You will act as a company ambassador and ensure families receive all service and merchandise options with attentive, compassionate support.

You will lead onboarding, manage on-call duties, coordinate embalming and preparation, and ensure compliance with licensing and paperwork while building community relationships to grow market share.

Qualifications

• High school diploma or equivalent required for baseline qualifications.
• Completion of mortuary school is required.
• Valid state-issued funeral director/embalmer license as per state rules.
• Minimum seven years of experience as a funeral director.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Valid driver's license with a clean driving record.

Responsibilities

• Lead funeral operational staff and professional services for client families.
• Present all service and merchandise options to families consistently.
• Maintain open communication and accurate client files for location efficiency.
• Engage with community groups to improve market share and relationships.
• Oversee onboarding and training of new hires and rotate on-call duties.
• Direct transfer, embalming, dressing, cosmetizing, and preparation as needed.
• Meet with families to design personalized services and ensure high-quality experiences.
• Utilize systems to review merchandise options, contracts, and forms during arrangements.
• Complete paperwork, permits, and certificates in compliance with laws.
• Conduct and attend funeral services; perform post-service follow-ups as needed.

Skills

Funeral directing experience

Leadership

Customer service

Education

High school diploma or equivalent

Mortuary school completed

State-issued funeral director/embalmer license

Tools

Microsoft Office Suite

Job description

The Lead Funeral Director's primary responsibility includes leading funeral operational staff, providing professional funeral services to client families, and acting as a company ambassador to the community.

Overview & Responsibilities

• Ensures every client family is presented with all service and merchandise options -- Every family, every option, every time
• Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files
• Acts to improve market share through participation in community events, groups, organizations, and other community relationships as assigned by your supervisor
• Carries out other projects and duties as assigned (i.e., car washing, building and equipment repair, pre-need arrangement planning
• Oversees all Team Members participating in services, ensuring that each team member understands their role and professionally represents the locations
• Communications to appropriate to Team Members' area of successful performance and performance needing improvement to meet business expectations
• Leads and oversees all onboarding and training of new hires
• Works on-call/first call, in rotation as assigned (i.e., phone, face to face, at the hospital, hospice, residence)
• Leads inital transfer of decedents, embalms, dresses, cosmetizes, caskets, and prepares deceased on a needed basis (per appropriate licensing) to the instructions obtained from the family
• Meets with client families to listen, educate and arrange personalized funeral services and ensure their experiences with the business are of the highest quality
• Utilizes systems and technology (i.e., Matthews and Aurora Advisor in place to review merchandise options, enter contracts, and complete necessary forms at the time of arrangement conversation)
• Completes tasks and details resulting from the arrangement conference
• Ensures proper paperwork, including permits and certificates, is completed timely and in accordance with relevant laws and regulations
• Conducts and attends funeral services regularly
• Leads all post-service follow-ups as needed

Requirements & Qualifications

• High school diploma or the equivalent
• Valid state-issued funeral director/embalmer license (as per state licensing requirements)
• Completed mortuary school
• Minimum of seven years of experience as a funeral director
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Valid state-issued driver's license with a clear driving record

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled