Lead, Full Time - St. Louis Premium

Banana Republic; Chesterfield (MO); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) plan

Employee stock purchase plan

Medical insurance

Job summary

Banana Republic in Chesterfield, MO is seeking a store associate to support the leadership team and deliver a best-in-class customer experience. You will model selling behaviors, execute tasks across areas of expertise, and collaborate to meet store goals while maintaining productivity and a positive environment.

You’ll engage customers, educate them about loyalty programs, and become a brand expert who can lift up to 30 pounds and work flexible hours, including evenings and weekends.

Qualifications

• Demonstrates excellent customer service and communication.
• Ability to work in a fast-paced retail environment.
• Willingness to learn brand selling behaviors and loyalty programs.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• Become an expert of the brand's selling behaviors through role modeling with every customer.
• Support store leadership during non-peak hours with the customer as the primary focus.
• Collaborate with employees to ensure tasks are completed in a timely and efficient manner.
• Build expertise in the product lifecycle.
• Assist with opening/closing checklists and after-hours tasks as needed.
• Leverage omni-channel to provide a frictionless customer experience.
• Ensure all compliance standards are met.

Skills

Customer service

Communication

Teamwork

Flexibility

Problem solving

Tools

POS system

Job description

About Banana Republic

Banana Republic is a storyteller’s brand, outfitting the modern explorer with high-quality, expertly crafted collections made to inspire and enrich life’s journeys. Founded in 1978 in San Francisco, we continue to evolve our heritage of exploration through thoughtfully designed apparel and accessories that blend timeless style with exceptional craftsmanship.

About The Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best‑in‑class customer experience.

What you’ll do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non‑peak) hours, with the customer as the primary focus.
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner.
• Build and share expertise in the product lifecycle.
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists.
• Leverage omni‑channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Who you are

• You embody GapInc’s Purpose, Mission, Vision, Values and Behaviors.
• Provides clear and direct communication of expectations.
• Ability to utilize technology effectively to engage with customers and team to meet goals.
• Demonstrate interest and initiative towards continuous improvement and growth.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.

Benefits at Banana Republic

• Merchandise discount for our brands: 50% off regular‑priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

For eligible employees

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World’s Best Employers and one of the Best Employers for Diversity.