Lead, Full Time - Phoenix Premium

Banana Republic; Chandler (AZ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Merchandise discount

Generous PTO

Volunteer hours

401(k) matching

Employee stock purchase plan

Health insurance

Job summary

Banana Republic in Chandler, AZ is seeking a store team member to deliver best-in-class customer experiences. You will lead selling behaviors, support leadership, and ensure tasks are completed to drive sales.

You’ll collaborate with teammates, learn product lifecycles, and participate in opening/closing tasks. This role requires flexible scheduling, lifting up to 30 pounds, and delivering friendly, knowledgeable service.

Qualifications

• Provide exceptional customer service and contribute to a positive work environment.
• Able to work a flexible schedule including holidays, evenings, weekends.
• Able to lift up to 30 pounds and move around sales floor and stockroom.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Educate customers about our loyalty programs.
• Become an expert in the brand’s selling behaviors to deliver an exceptional customer experience.
• Support sales leader during non-peak hours with the customer as the primary focus.
• Collaborate with store leadership to ensure tasks are completed efficiently.
• Build and share expertise in the product lifecycle.
• Complete work before/after store hours, including opening/closing checklists.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Skills

Customer service

Communication

Technology literacy

Flexibility

Physical ability

Job description

About Banana Republic

Banana Republic is a storyteller’s brand, outfitting the modern explorer with high-quality, expertly crafted collections made to inspire and enrich life’s journeys. Founded in 1978 in San Francisco, we continue to evolve our heritage of exploration through thoughtfully designed apparel and accessories that blend timeless style with exceptional craftsmanship.

About Banana Republic

Banana Republic is a storyteller’s brand, outfitting the modern explorer with high-quality, expertly crafted collections made to inspire and enrich life’s journeys. Founded in 1978 in San Francisco, we continue to evolve our heritage of exploration through thoughtfully designed apparel and accessories that blend timeless style with exceptional craftsmanship. Our team is made up of passionate, curious storytellers — creators and visionaries who seek out what’s next and bring it to life through elevated design, immersive experiences, and a shared spirit of creativity and innovation.

About The Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What you’ll do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand’s selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
• Build and share expertise in the product lifecycle
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Who you are

• You embodyGapInc’sPurpose,Mission,Vision, Valuesand Behaviors
• Provides clear and direct communication of expectations.
• Ability to utilize technology effectively to engage with customers and team to meet goals
• Demonstrate interest and initiative towards continuous improvement and growth
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.

Benefits at Banana Republic

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World’s Best Employers and one of the Best Employers for Diversity.