Lead, Full Time - San Marcos Tanger

Banana Republic; San Marcos (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a passionate Lead to enhance customer experience in a vibrant retail environment. This role involves supporting store leadership, modeling effective selling behaviors, and fostering a positive workplace. You will engage with customers, promote loyalty programs, and ensure compliance standards are met. Join a team dedicated to creating memorable experiences and driving business success. With competitive benefits and a commitment to employee growth, this opportunity is perfect for those looking to make a significant impact in retail.

Benefits

50% off regular-priced merchandise

Competitive Paid Time Off

Volunteer hours

401(k) plan with company matching

Employee stock purchase plan

Medical, dental, vision, and life insurance

Qualifications

• Ability to lead and model effective selling behaviors.
• Strong communication skills and customer engagement.

Responsibilities

• Support store leadership and maintain productivity.
• Educate customers on loyalty programs and product lifecycle.

Skills

Customer Service

Leadership

Communication

Sales Techniques

Technology Utilization

Job description

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About Banana Republic

Born from two California creatives fueled by their explorer spirits, Banana Republic has repositioned itself as a premium, experiential lifestyle brand for today’s modern world. Designed for a life where anything is possible, we use the finest materials with the latest fabric innovations to create timeless, versatile clothing, jewelry, shoes and handbags. Through our home and art collections, we extend beyond apparel and are a part of our customers' lives at home.

Our Mission

We are creating memorable, immersive experiences online and in-store that build lasting relationships and solve our customers’ lifestyle needs. Our team is made up of passionate and curious storytellers who are pushing the boundaries to deliver consistent, quality product through an elevated customer experience. Join us as we create what’s next.

About The Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• Become an expert in the brand's selling behaviors by role modeling these behaviors with every customer to provide an exceptional experience.
• Support sales leader during non-peak hours, focusing on the customer.
• Collaborate effectively with employees to ensure work tasks are completed efficiently.
• Build and share expertise in the product lifecycle.
• Support completion of work before or after store hours, including opening and closing checklists.
• Leverage omni-channel strategies to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Who You Are

• You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.
• You provide clear and direct communication of expectations.
• You utilize technology effectively to engage with customers and team members to meet goals.
• You demonstrate interest and initiative towards continuous improvement and growth.
• You are willing to work a flexible schedule, including holidays, evenings, overnight, and weekends.
• You can maneuver around the sales floor, stockroom, and office, and can lift up to 30 pounds.

Benefits at Banana Republic

• 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta; 30% off at Outlet.
• Competitive Paid Time Off plans.
• Up to five hours per month to volunteer at a charity of your choice.
• Extensive 401(k) plan with company matching up to 4%.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.
• Additional benefits available for eligible employees.

Gap Inc. is an equal-opportunity employer committed to diversity and inclusion, recognized by Forbes as one of the World's Best Employers in 2022.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Retail

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