Lead, Full Time - Pleasant Prairie Pre

Gap Inc.; United States; Remote; USD 25,000 - 35,000; Full time

Job summary

A leading retail company is seeking a dedicated team member to support store leadership and enhance customer experiences. In this role, you will execute functional tasks, model selling behaviors, and drive productivity while ensuring compliance with standards. Successful candidates will communicate effectively, demonstrate initiative, and manage flexible scheduling.

Qualifications

• Ability to provide clear communication to customers and staff.
• Interest in personal growth and continuous improvement.
• Willingness to work flexible schedules including nights and weekends.

Responsibilities

• Support the store leadership team and execute functional tasks.
• Promote customer loyalty and provide exceptional service.
• Collaborate with team members to efficiently complete tasks.

Skills

Customer service

Communication

Collaboration

Initiative

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

1. Consistently treat all customers and employees with respect and contribute to a positive work environment.

2. Promote customer loyalty by educating customers about our loyalty programs.

3. Become an expert of the brand's selling behaviors by role modeling these behaviors with every customer, providing an exceptional customer experience.

4. Support sales leader during non-peak hours, focusing on the customer.

5. Collaborate effectively with employees to ensure work tasks are completed efficiently.

6. Build and share expertise in the product lifecycle.

7. Support completion of work before or after store hours, including opening and closing checklists.

8. Leverage omni-channel strategies to deliver a frictionless customer experience.

9. Ensure all compliance standards are met.

Who You Are

• You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.

• Provide clear and direct communication of expectations.

• Utilize technology effectively to engage with customers and team to meet goals.

• Show interest and initiative towards continuous improvement and growth.

• Work a flexible schedule, including holidays, evenings, overnights, and weekends, to meet business needs.

• Can maneuver around the sales floor, stockroom, and office, and lift up to 30 pounds.