Lead, Full Time - Outlet at Tejon Ranch

Gap Inc.; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

Gap Inc. is seeking an individual to support the store leadership team in enhancing customer experiences and operational efficiency. This role focuses on collaboration, customer engagement, and supporting store tasks, ensuring compliance and productivity. The ideal candidate embodies Gap Inc.'s values and is adaptable to flexible scheduling, contributing to a positive work environment.

Qualifications

• Aligns with Gap Inc.’s values and behaviors.
• Utilizes technology for customer engagement.
• Initiates continuous improvement.

Responsibilities

• Supports sales leaders with customer focus during non-peak hours.
• Collaborates effectively with employees to ensure tasks completion.
• Role models store selling behaviors.

Skills

Customer Engagement

Team Collaboration

Communication

Flexibility

Problem Solving

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. Your focus will be on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• Become an expert in the brand's selling behaviors by role modeling these behaviors with every customer, providing an exceptional customer experience.
• Support sales leaders during non-peak hours, focusing on customer engagement.
• Collaborate effectively with employees to ensure work tasks are completed in a timely and efficient manner.
• Build and share expertise in the product lifecycle.
• Support the completion of work before or after store hours, including opening and closing checklists.
• Leverage omni-channel strategies to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Who You Are

• You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.
• Provide clear and direct communication of expectations.
• Effectively utilize technology to engage with customers and team members to meet goals.
• Show interest and initiative towards continuous improvement and growth.
• Be flexible to work a schedule that includes holiday, evening, overnight, and weekend shifts.
• Be able to maneuver around the sales floor, stockroom, and office, and lift up to 30 pounds.