Lead, Full Time - Denver Premium

Banana Republic; Thornton (CO); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

401(k) plan

Employee stock purchase plan

Medical, dental, vision and life保险

Job summary

Banana Republic in Thornton, CO is seeking a store associate to support leadership in delivering a best-in-class customer experience. You will role model selling behaviors, educate customers on loyalty programs, and collaborate with team members to complete tasks efficiently.

The role requires flexible scheduling, the ability to move around the store and lift up to 30 pounds, and a focus on delivering seamless omni-channel service while maintaining compliance standards.

Qualifications

• Provide excellent customer service and contribute to a positive store environment.
• Willingness to work a flexible schedule including holidays, evenings, weekends and overnight shifts.
• Able to lift up to 30 pounds and move around sales floor, stockroom, and office.

Responsibilities

• Treat all customers and employees with respect and contribute to a positive work environment.
• Educate customers about loyalty programs to promote retention.
• Role model brand selling behaviors to deliver exceptional customer experiences.
• Support sales during non-peak hours and ensure timely task completion.
• Collaborate with leadership to manage tasks and productivity.
• Build product lifecycle expertise.
• Assist opening/closing checklists and post-hours work as needed.
• Use omni-channel tools to deliver a seamless customer experience.
• Ensure compliance standards are met.

Skills

Customer service

Communication

Flexible schedule

Technology literacy

Physical stamina

Job description

About Banana Republic

Banana Republic is a storyteller’s brand, outfitting the modern explorer with high-quality, expertly crafted collections made to inspire and enrich life’s journeys. Founded in 1978 in San Francisco, we continue to evolve our heritage of exploration through thoughtfully designed apparel and accessories that blend timeless style with exceptional craftsmanship.

About Banana Republic

Banana Republic is a storyteller’s brand, outfitting the modern explorer with high-quality, expertly crafted collections made to inspire and enrich life’s journeys. Founded in 1978 in San Francisco, we continue to evolve our heritage of exploration through thoughtfully designed apparel and accessories that blend timeless style with exceptional craftsmanship.

Our team is made up of passionate, curious storytellers — creators and visionaries who seek out what’s next and bring it to life through elevated design, immersive experiences, and a shared spirit of creativity and innovation.

About The Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What you'll do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
• Build and share expertise in the product lifecycle
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Who you are

• You embodyGapInc’sPurpose,Mission,Vision, Valuesand Behaviors
• Provides clear and direct communication of expectations.
• Ability to utilize technology effectively to engage with customers and team to meet goals
• Demonstrate interest and initiative towards continuous improvement and growth
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.

This position is anticipated to remain open for the next two weeks, although the duration might be adjusted based on the needs of the Company, potentially extending or shortening this timeframe.

Hourly Range: $15.90 - $19.50

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits at Banana Republic

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.
• For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.