Lead Frontline Homeless Shelter Staff

Catholic Charities Eastern Washington; Spokane (WA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Sick leave

Vacation

Health membership discount

Retirement match

Long-term disability insurance

Life insurance

13 paid holidays

Job summary

Catholic Charities Eastern Washington is seeking an Operations role to help manage and operate House of Charity services in Spokane. You will be responsible for safety, frontline operations, and coordinating with social services and case management staff.

The role requires leadership, administrative skills, and the ability to interact with vulnerable populations. DHS background checks and safety training are required; HIPAA safeguards will be used daily.

Qualifications

• Requires High School Diploma or GED; demonstrated leadership and administrative skills.
• Ability to compassionately interact with mentally ill, substance abusers and homeless individuals.
• Valid Driver’s License and ability to drive for work use; pass background check.
• Must meet WA respirator medical evaluation requirements for safety compliance.
• Ability to follow agency policies including HIPAA safeguards.

Responsibilities

• Ensure safety and security in all general access areas and respond to resident issues.
• Train new Operations Assistants for swing and overnight shifts.
• Oversee Respite Program on designated days, arrange transportation, liaise with outside agencies, assign beds, complete paperwork.
• Oversee front desk operations, mail handling, donations, and telephone inquiries.
• Conduct process reviews and drive quality improvements for care.
• Coordinate with Security Team to maintain safety standards and training.
• Refer residents to social services; assist case management in service coordination.
• Maintain up-to-date shelter data and communicate data to funders.

Skills

Leadership

Administrative skills

Communication

Customer service

Discretion & confidentiality

Education

High School Diploma or GED

Tools

Word processing

Spreadsheets

Job description

• Sick leave (8 hours of paid sick leave per month)
• Vacation (Minimum of 2 weeks paid vacation)
• Discounted health memberships
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13Paid Holidays

Mission of Catholic Charities

Feed the hungry, heal the hurting, welcome the stranger.

CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law

Job Summary

This position is responsible for assisting with the management and operation of the House of Charity services.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

• Ensures that the rules are being observed and that it is a safe environment for patrons, staff and volunteers. Maintain safety and security by monitoring all general access areas. Respond to and resolve resident complaints.
• Responsible for training new OAs on the different responsibilities of swing and overnight shift.
• Oversees the Respite Program on designated days or evenings. This includes arranging transportation, acting as liaison between Respite and outside agencies, assigning beds and completing related paperwork.
• Oversees required operations tasks during shift, including overseeing community volunteers as needed and attending the front desk, giving out mail, checking in gear, accepting donations, and answering telephones.
• Responsible for process review and process improvement to ensure the best quality of care for patrons.
• Acts as a liaison with the Catholic Charities Security Team to maintain best practices of safety and security at HOC. Tracks and ensures a standard level of safety training for all Operations Assistants is maintained.
• Through regular interactions with clients, makes appropriate referrals to relevant social services. Assists case management staff in the coordination of services to residents.
• Through regular interactions with clients, makes appropriate referrals to relevant social services. Assists case management staff in the coordination of services to residents.
• Responsible for ensuring shelter data is up to date, accurate and complete monthly. Responsible for sending data verification to funders as necessary.
• Performs periodic walks throughout the facility to detect hazards. Manage all building operations in the absence of other staff as assigned.
• Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems. Debrief Operations Assistants on their crisis response to ensure safe practices were followed.
• Participate on the HOC Continuous Quality Improvement (CQI) Team.
• Write significant events involving residents and building operations activities in a daily log; read log daily.
• Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure theconfidentiality,integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
• As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
• Performs other relevant duties assigned by supervisor.
• Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
• Performs as a team member to assure that productivity outcome measures are achieved.
• Performs related functions necessary to support the mission and core values of Catholic Charities.

Job Qualifications

Education/Experience

to perform this job successfully, an individual must have a High School Diploma or a General Education Degree. Demonstrated leadership, management, and administrative skills. Ability to compassionately interact with mentally ill, substance abusers and homeless individuals.

Certificates/Licenses

To perform this job successfully, an individual must have a valid Driver’s License and the ability to drive for work use. Successfully pass background check applicable to position.

• Requires respirator medical evaluation questionnaire, fit testing, training, and use of respiratory protection as required by the WA Industrial Safety & Act standards. Refer to WAC 296-842 to learn more.

Physical Abilities

To perform this job successfully, an individual must be able to:

• Regularly sit, stand, climb, walk, hear/listen, talk
• Frequently lift up to 50 pounds, pull/push, carry, grasp, reach
• Occasionally crawl, stoop, kneel
• Clearly see 20+ feet, with or without corrective lenses, ability to focus

Mental & Other Skills/Abilities

• Adaptability: ability to adapt to changes, delays, or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
• Attendance: ability to consistently arrive and be able to work as scheduled. Ability to work night and weekend shifts as needed.
• Computer/Technical Ability: working knowledge of: Word Processing software,Spreadsheet software,Internet software.
• Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
• Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language Ability: ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
• Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
• Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
• Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
• Reasoning Ability: ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
• Supervisory Skills: This job does not have any direct supervisory experience.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

• Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the daily activities.
• Exposure to Trauma: Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.