Lead Front Office Associate

RAYUS Radiology; Scarborough (ME); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player in radiology is seeking a Lead Front Office Associate to enhance patient services and streamline operations. This full-time role involves greeting patients, scheduling appointments, and managing a team to ensure exceptional service delivery. With a focus on process improvements and staff training, you'll play a pivotal role in fostering a supportive environment. Join a passionate team dedicated to clinical excellence and make a meaningful impact in patient care. This position offers a chance to shine in a dynamic healthcare setting, where your contributions will be valued and recognized.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Life Insurance

Disability Insurance

Tuition Reimbursement

Adoption Assistance

Pet Insurance

Paid Time Off (PTO)

Qualifications

• 3+ years of customer service and medical front office experience.
• Ability to coach and train associates effectively.

Responsibilities

• Provide services to patients and referring professionals.
• Coordinate training and onboarding of new associates.
• Manage department in the absence of supervisor.

Skills

Customer Service

Medical Front Office Experience

Process Improvement

Microsoft Office

Typing Skills

Education

High School Diploma or Equivalent

Tools

Computer Systems

Job description

Description

RAYUS now offers DailyPay! Work today, get paid today!

RAYUS Radiology is looking for a Lead Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Lead Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, cheerfully greeting and registering patients and performing other duties as assigned. Takes on a leadership role with the greater administrative team; from process improvements, staff planning, training and supervision.

This is a Full-time position working Monday - Friday with varying shifts.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

(55%) Registration

• Greets in and checks-in of patients scheduled for imaging services; processes payment as needed
• Answers phones and handles calls in an efficient and friendly manner
• Fields calls appropriately for center associates
• Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
• Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
• Orders office supplies as needed
• Maintains supply of patient information sheets
• Pushes imaging via electronic interfaces
• Completes confirmation calls and provides preparation instructions to patient
• Faxes reports, billing information, and medical release forms as requested

(25%) Scheduling & Insurance

• Schedules patients and enters orders
• Checks all exams for pre-certification with patient's insurance company
• Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
• Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines
• Assists with arranging interpreter services, transportation and hotel accommodations for patients when appropriate
• Maintains an up-to-date and accurate pending-scheduling list
• Maintains an up-to-date and accurate database on all current and potential referring physicians

(15%) Staff Support

• Coordinates the training and onboarding of new associates Leads regular staff meetings and associate one-on-ones
• Assists in the hiring process for new associates
• Leads regular team meetings and associate one-on-ones
• Monitors and approves timecards
• Initiates and participates in annual performance evaluations, development and performance management of associates
• Helps develop associate schedules to provide for planned time off, ensuring appropriate staffing levels and adequate coverage
• Evaluates workflow and implements process improvements for the team
• Ensures team has knowledge of company and department policies and corresponding procedures are in place
• Supports associates ensuring highest level of patient satisfaction
• Manages department in the absence of supervisor and coordinates schedule to ensure appropriate coverage
• Leads special projects and/or committees, as assigned

(5%) Performs other duties as assigned

Qualifications

Required:

• High school diploma or equivalent
• 3+ years customer service and medical front office experience, with demonstrated ability to serve as a resource to others, coach and train associates, and identify and implement process improvement opportunities. Minimal processing errors
• Working knowledge of Microsoft Office
• Proficient with using computer systems and typing

Preferred:

• Prior supervisory or leadership experience in an office environment
• Bilingual

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them allwww.rayusradiology.com/careers.