Lead Front Desk Sales Associate

Massage Envy Franchising, LLC; Southern Pines, Highway (NC, KY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking passionate individuals to join their team in Southern Pines. This role focuses on delivering exceptional customer service and managing daily operations at the Front Desk. Candidates will be responsible for building relationships, promoting wellness services, and ensuring a supportive workplace culture. With a flexible schedule and a commitment to employee success, this opportunity allows you to thrive in a caring community while making a positive impact on clients' wellness journeys. If you are a natural leader with a passion for helping others, this role is perfect for you!

Benefits

Competitive base pay plus bonuses

Employer-paid telemed urgent care visits

Employee referral bonus program

Flexible schedule

In-depth product and service training

Discounted massage services

40% off all products

Qualifications

• Management and sales experience in personal service environments preferred.
• Ability to create a strong workplace culture and motivate a team.

Responsibilities

• Provide outstanding customer service and promote Total Body Care.
• Manage operational aspects of the Front Desk and support team.

Skills

Management experience

Sales experience

Customer service

Leadership

Coaching

Education

High school diploma

College degree

Job description

Overview

Where Better Careers Begin!Massage Envy Pinehurst-Southern Pines

Do you have a passion for helping others? At the Massage Envy Pinehurst-Southern Pinesfranchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay plus bonuses and commissions
• Employer-paid telemed urgent care visits
• Employee referral bonus program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• Discounted massage, skincare or stretch services each month
• 40% off all products

Qualified Candidates:

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is preferred.
• Are natural leaders who can build relationships while motivating, coaching and supporting a team.
• Can have tough conversations in a professional and constructive manner.
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.
• Are aware of and comply with all Massage Envy Corporate & location specific policies and procedures.
• College degree preferred, high school diploma required.

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach
• Manage all operational aspects of the Front Desk including driving memberships, promoting retail sales, guiding the team, customer service, tracking inventory, and supporting Front Desk Employees.
• Process membership requests (cancellations, freeze (+), changes to draft dates, etc….)

Culture & Support:

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.

Job ID

2025-234254