Front Desk Lead

IFH CT OPERATIONS, INC; Albuquerque (NM); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401K plan

Health benefits

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness in Albuquerque is seeking a Front Desk Associate to warmly greet members, handle sign‑ins, and promote membership benefits during evenings and weekends.

You will answer phones, process payments, maintain club cleanliness, and support opening/closing duties as a key holder. A high school diploma and customer service experience are preferred.

Qualifications

• High school diploma or equivalent required.
• Six months face-to-face customer service experience preferred.
• Ability to manage multiple responsibilities with a friendly demeanor.

Responsibilities

• Welcome and exit members in a confident, friendly manner.
• Answer phones promptly and provide accurate information.
• Process payments and give correct change/receipts.
• Promote products and promotions to drive revenue.
• Maintain club cleanliness during shifts and perform opening/closing duties.

Skills

Customer service

Cash handling

Multi-tasking

Flexible schedule

Communication

Education

High School Diploma or Equivalent

Job description

Job Details

Job Details: Job Location: Coors - Albuquerque, NM 87120, Position Type: Full Time, Education Level: High School or Equivalent, Travel Percentage: Negligible, Job Shift: Evenings and Weekends, Job Category: Customer Service, Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

In addition to the above duties, the Lead Front Desk Associate is expected to:

• Stand in as the authoritative figure when the General Manager & Assistant Manager are not available.
• Perform club opening and closing duties (key holder)
• End of day metrics reporting
• Follow up/coaching with staff

Minimum Skills

• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.

Physical Requirements

Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older
• A High School Diploma Or Equivalent required
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Hours

(Initial training hours may vary as well as when the needs of the facility change.) Discuss your availability with the Hiring Manager and/or notate it on your application. Weekday and/or Weekend Hours based on club needs. Open or flexible availability is a plus.

Benefits

• Competitive Salary & 401K plan
• Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer