Lead Front Desk Agent - Limelight Snowmass

Limelight Hotels; Snowmass Village (CO); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading hotel in Snowmass Village is seeking a Lead Front Desk Agent to oversee front office operations and train staff. The ideal candidate will have experience in guest services and strong customer engagement skills. This full-time position includes benefits like health insurance, 401(k), and employee ski passes.

Benefits

Health Insurance

FSA

Life Insurance

PTO

401(k)

Employee Ski Passes

Qualifications

• 1 year hotel front desk or guest services experience required.

Responsibilities

• Lead training sessions and manage front office operations.
• Greet guests and assist with their needs.
• Monitor hotel performance and manage room inventory.

Skills

Customer Engagement

Coaching

Multitasking

Education

College Degree

Tools

Microsoft Suite

Job description

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Company Description
Owned and operated by Aspen Hospitality, Limelight Hotels are your home base in the places you want to explore most. The contemporary properties are set in the heart of authentic outdoor and urban communities, and each hotel is deeply connected to its surroundings – offering a unique adventure for every guest. The guest experience is an intentional journey and the elevated, yet unpretentious nature of the stay allows guests to feel nurtured and at ease. A constant across all properties is a commitment to sustainability, unmatched hospitality, and access to an Adventure Concierge to ensure a memorable stay. Limelight’s pet-friendly hotels are located in Aspen, Colorado; Snowmass, Colorado; Ketchum, Idaho; and Downtown Denver, Colorado. Two new hotels are slated to open in Mammoth, California, and Boulder, Colorado in 2025. Learn more at www.LimelightHotels.com.

Job Description
Position Summary
The Lead Front Desk Agent acts as the lead trainer and occasionally Manager on Duty, directing all activities of the department. This role is the point of contact for staff and guests, managing inquiries and assisting with front office operations. Reports to the Front Office Manager.

Job Posting Deadline
Applications accepted until May 25, 2025.

Essential Job Functions/Key Responsibilities

• Update and complete Training Manuals and SOPs
• Lead cross-shift training sessions
• Train new agents and provide refresher training to experienced staff
• Act as MOD when needed and assist with guest issues
• Monitor hotel performance during evening tours, notice deficiencies, and notify Department Heads
• Manage room inventory on sold-out nights to maximize occupancy; coordinate with other hotels for guest relocations
• Greet guests with a friendly attitude and assist with their needs
• Coordinate with other departments for guest requirements
• Assist with emergency and security procedures as directed
• Complete delegated tasks and support other departments as needed
• Other duties as assigned

Qualifications
Education & Experience
College degree preferred; 1 year hotel front desk or guest services experience required.

Knowledge, Skills & Abilities

• Knowledge of Front Office operations and industry trends
• Proficiency in company policies, Microsoft Suite, and industry terminology
• Excellent customer engagement skills
• Skilled in coaching, task assignment, and mentoring
• Ability to handle difficult customer interactions
• Strong multitasking and independent work skills

Additional Information

Work Environment & Physical Demands

• Standing, walking, kneeling, and bending for extended periods
• Indoor work environment
• Ability to lift up to 50 lbs occasionally

Job Benefits

This full-time position offers benefits including health insurance, FSA, life insurance, PTO, 401(k), employee ski passes, and other perks. Physical demands may vary; accommodations available upon request. Aspen Hospitality is an equal opportunity employer promoting diversity and inclusion.