Lead Front Bar Receptionist

FACE FOUNDRIÉ®️; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

FACE FOUNDRIÉ®️ is looking for a passionate individual to join its team in Indianapolis in a full-time position focused on operations, training, and marketing. This role involves enhancing customer service standards, leading team training, and executing marketing strategies to elevate brand awareness. The ideal candidate will have leadership experience, be marketing-savvy, and be available for onsite events.

Qualifications

• 1-2 years of leadership and/or marketing experience.
• Availability to work onsite events, including some nights and weekends.

Responsibilities

• Greet guests and assist in scheduling and team coordination.
• Train staff and conduct ongoing training programs.
• Execute marketing plans and create on-brand content.

Skills

Leadership

Marketing

Customer Service

Social Media Management

Job description

About FACE FOUNDRIÉ

FACE FOUNDRIÉ is an efficient and effective focused facial bar that offers affordable, approachable, and accessible skincare in a modern and inclusive environment.

We specialize in all things face: facials, lashes, brows, and skincare. Our goal is to set a new standard in the growing $9 billion skincare services industry by establishing a strong presence nationwide. We aim to provide efficient and effective services in a modern, open-concept setting, meeting clients wherever they are in their skincare journey. What distinguishes FACE FOUNDRIÉ is our commitment to delivering innovative, cutting-edge services. We have been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 360,000 services in the past year. Currently, we have 36 locations open and are continuing to expand nationwide.

We seek individuals passionate about skincare, driven by innovation, and eager to contribute to a company making a positive impact in the industry. Join us as we redefine skincare because we believe when you feel good, you do good.

Operations

• Greet guests in a timely and friendly manner.
• Assist the Manager with scheduling, adjustments throughout the day, and team break assignments.
• Help with inventory counts, product ordering, Amazon orders, and receiving products.
• Maintain Skin ID cards for client education and retention.
• Achieve store and individual sales goals.
• Monitor inventory and supply usage for professional and retail products.
• Coach team members on customer service protocols to ensure consistency.
• Identify opportunities for growth in staffing, average ticket, and rebooking.
• Demonstrate high standards for customer service.

Training

• Assist in training Front Bar Receptionists to ensure confidence in providing exceptional customer service, including selling products, services, and memberships.
• Train new and existing Front Bar Receptionists on opening/closing procedures, cleanliness standards, and task management.
• Help hold the team accountable for service, product, and membership sales.
• Ensure FACE FOUNDRIÉ standards are met.
• Conduct product, retail, and membership training for staff.
• Implement ongoing in-store training programs.
• Meet or exceed financial metrics such as service revenue, average ticket, guest count, retention, rebooking, and retail revenue.
• Identify growth opportunities within staffing and sales.

Marketing

• Execute marketing plans to increase foot traffic, sales, and brand awareness.
• Utilize social media, email campaigns, partnerships, and events to promote promotions and brand initiatives.

Content Creation

• Create on-brand social media content.
• Ensure print and digital promotional materials are on-brand and approved.
• Submit marketing and creative requests as needed.

Event Coordination

• Plan and execute events to enhance brand awareness and client bookings.
• Participate in in-store and off-site events.

Position Requirements

• 1-2 years of leadership and/or marketing experience.
• Availability to work onsite events, including some nights and weekends.

Job type: Full time