Lead Fraud Operations Analyst

Apollo; Myrtle Point (OR); Remote; USD 60,000 - 75,000; Full time

Job summary

A leading technology company is seeking a Lead Fraud Operations Analyst to handle complex fraud investigations, optimize procedures, and train customer-facing teams. Ideal candidates have over 5 years in fraud investigations and strong SQL skills. This remote role offers a competitive salary ranging from $60,000 to $75,000 per year, along with comprehensive benefits including equity and flexible PTO.

Benefits

Equity

401(k) plan

Flexible PTO

Paid holidays

Qualifications

• 5+ years of experience in fraud investigations or similar operations roles.
• Demonstrable SQL-based querying skills.
• Familiarity with rules-based fraud rule development.

Responsibilities

• Investigate customer-reported events such as account takeover and anomalous activity.
• Train Customer-Facing Teams on Verification and Identification Methodologies.
• Perform Root-Cause Fraud Vulnerability Analysis.

Skills

Fraud investigations

SQL querying

Problem-solving

Data analysis

Communication

Tools

MongoDB

Job description

Overview

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally. Founded in 2015, Apollo.io provides sales and marketing teams with verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital and Bain Capital Ventures, and counts the former President and COO of Hubspot, JD Sherman, among its board members.

About the role:

The LeadFraud Operations Analyst is a core Fraud team member that performs and leads complex product abuse and fraud investigations. They will be responsible for independently handling fraud investigations, identifying fraud vulnerabilities, designing cross-team handling procedures and training Support teams on verification procedures. The ideal candidate will have experience performing technical product investigations from ticket/escalation to data analysis and source-code review. This role will challenge you to think "outside-the-box" and requires effective communication and prioritization skills.

Daily Adventures & Responsibilities:

• Fraud Escalations and Investigations
  • Investigate customer-reported events such as account takeover, anomalous activity and abuse reports.
  • Review, classify and respond to chargebacks and events due to fraud.
  • Investigate volumetric/anomaly alerts generated by Apollo’s fraud detection services.
  • Perform attribution analysis of scaled fraud events through data analysis (SQL/Python).
  • Handle external brand abuse cases and takedowns.
• Optimize Fraud Investigation Handling Procedures
  • Build fraud event classification and retroactive analysis processes across Fraud, Security, Support, Billing and Sales.
  • Identify and incorporate key data sources for manual and automated investigation enhancements.
• Perform Root-Cause Fraud Vulnerability Analysis
  • Determine functional fraud vulnerabilities and partner with Product/Engineering to prioritize remediation.
  • Review external fraud actor activity and leverage open source intelligence techniques for threat actor profiling.

• Train Customer-Facing Teams on Verification and Identification Methodologies
  • Design low-friction KYB/KYC and asynchronous verification procedures.
  • Coach and lead junior Fraud Analysts and non subject-matter experts.
  • Collaborate with customer-facing Support staff regularly on customer issues.

What We're Looking For:

• 5+ years of experience in fraud investigations or similar operations roles.
• Demonstrable SQL-based querying skills (simple queries such as inner/outer joins, CTEs). Experience with MongoDB is a significant plus.
• Chargebacks, disputes and ACH are familiar terms of which you understand the full lifecycle.
• Familiarity with rules-based fraud rule development such as Stripe Radar; Signified etc. (we do not require specific vendor experience).
• Experience creating, writing, and providing training on complex operational processes for customer facing or fraud teams.
• An inquisitive and investigative nature: you are driven by curiosity and seek answers to problems by sifting through messages, logs and tangible evidence to understand the mindset and actions of an attacker.
• Willingness and strong desire to work independently and problem-solve with visionary guidance.
• Positive, learning mindset along with a detail-oriented, analytical approach to problem solving.
• Comfort with self-prioritization and letting “small fires burn.”
• You are excited about working remotely and have the skills and self-discipline to do so effectively.
• Good written and spoken English proficiency.

Compensation and Benefits:

The listed pay range reflects base salary range, except for sales roles; the range provided is the role’s On Target Earnings (OTE) range, meaning that the range includes both the sales commission/sales bonus targets and annual base salary for the role. This pay range may be inclusive of several career levels at Apollo and will be narrowed during the interview process based on factors including experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include equity; company bonus or sales commissions/bonuses; 401(k) plan; at least 10 paid holidays per year, flex PTO, and parental leave; employee assistance program and wellbeing benefits; global travel coverage; life/AD&D/STD/LTD insurance; FSA/HSA and medical, dental, and vision benefits.

Annual Pay Range $60,000 — $75,000 USD

We are AI Native

Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you’re energized by finding smarter, faster ways to get things done using AI and automation, you\'ll thrive here.

Why You’ll Love Working at Apollo

At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.

Learn more here!