Lead Forms Completion Specialist - Remote

Sharecare Operating Company, Inc.; Atlanta (GA); Remote; USD 38,000 - 48,000; Full time

Job summary

Sharecare is a digital healthcare company delivering software and services to improve care quality, outcomes, and costs. This position handles FMLA/Disability forms with accuracy and strong customer service, aligning with Sharecare values of Servant Leadership, Family, Compassion, Accountability and Respect.

As a Lead, you will work with management, monitor performance, and provide onboarding and training to new employees, while ensuring HIPAA/HITECH compliance and timely, quality service for

Qualifications

• High school diploma or GED required.
• Experience with FMLA and disability form completion preferred.
• Demonstrated leadership and ability to prioritize and meet deadlines.
• Excellent written and verbal communication skills.
• Strong computer skills including MS Word & Excel.

Responsibilities

• Processes FMLA/Short Term Disability paperwork per guidelines.
• Communicates with patients and coordinators in a patient-centered manner.
• Handles medical record requests with HIPAA/HITECH compliance.
• Data enters forms accurately into the processing platform and post-payment within turnaround times.
• Maintains relationships with clients and supports onboarding/training of new employees.
• Produces periodic reports and assists with audits as needed.

Skills

Leadership skills

Prioritize tasks

Organizational skills

Communication skills

Customer service

Typing speed

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com.

Job Summary:

This position is responsible for completing FMLA/Disability forms in a timely and efficient manner, ensuring accuracy and providing clients and patients with the highest quality product and customer service. The candidate will demonstrate that they are culturally aligned with Sharecare, by displaying and working within the values of Servant Leadership, Family, Compassion, Accountability and Respect for their leader and their peers. They will be innovative, open to change, and display honesty and integrity in all that they do. As a Lead, you will continually perform at a high quality andproductivity level. The candidate will interact regularly with Management and keep them informed of any concerns or issuesregarding quality, connectivity, client concerns etc., that may inhibit Sharecare HDS performance or service expectationsfor customers.

Essential Job Functions:

• Processes FMLA/Short Term Disability paperwork in accordance with client, state, and federal guidelines.
• Communicates with patients and physician coordinators about disability/FMLA paperwork in an upbeat, patient centered attitude.
• Processes medical record requests as needed with proper adherence to HIPAA and HITECH compliance training and laws.
• Completes FMLA/Disability forms by utilizing industry standard responses as per the type of specialty practice.
• Ensures FMLA and disability forms are data entered into our secure processing platform accurately and completed post-payment within contractual turnaround times.
• Maintains professional relationships with all clients.
• Provides onboarding and training services to new employees as required.
• Produces periodic reporting as requested.
• Provides attention and care to patients and patient representatives.
• Complies with client/site policies and procedures, including HIPAA, state and federal regulations, and labor laws.
• Handles confidential information with integrity and professionalism while ensuring efficient, accurate record release.
• Able to provide support and backup for Forms, Release of Information and/or audit teams, as needed.

Qualifications:

• High School Diploma (GED) required; degreepreferred 2+-years prior experience in a medical records department or like setting, medical terminology required
• Experience with FMLA and disability form completion, preferred
• Demonstrated leadership skills
• Demonstrated ability to prioritize, organize and meetdeadlines
• Demonstrated documentation and communicationskills
• Strong computer software experience: general working knowledge of Microsoft Word & Excel
• Excellent organizational skills a must and must be able to multi-task
• Must be able to type 50 wpm
• Must be willing to learn new equipment and processes quickly
• Must be self-motivated, a team player and have proven customer satisfaction skills
• Must have excellent Communication skills, both written and verbal

Physical Requirements:

• Ability to sit or stand for long periods of time
• Physical ability to lift and carry 25 lbs. of materials
• Manual dexterity and strength sufficient enough to enter information via computer keyboard for long periods of time, to write notes and information needed, and to pick up and hold paperwork, supplies and other items
• Eyesight sufficient to effectively read documents and to accurately view information on a computer monitor
• Speaking and hearing ability sufficient to effectively communicate.
• Eye/hand coordination, hearing and visual acuity necessary for day-to-day tasks

Information Governance Accountabilities:

• A high-level understanding of the organization’s information governance program and role‑specific accountabilities
• A thorough understanding of role requirements, including policies, procedures and processes, to include how individual work impacts the organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization’s data and information
• Commitment to discuss questions and recommendations about processes and any observed variations in performing tasks to ensure a standardized approach to work and services provided
• Participation in education as required for corporate compliance and role‑specific functions and tasks

HIPAA/ Compliance:

• Maintain privacy of all patient, employee and volunteer information and access such information only on a need-to-know basis for business purposes
• Comply with all regulations regarding corporate integrity and security obligations
• Report unethical, fraudulent or unlawful behavior or activity
• Maintain current and yearly HIPAA certification

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users.

Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users.

Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.