Lead Food Service Worker- Food and Nutrition

Baystate Health; Springfield (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Baystate Health seeks a Lead Food Service Worker to support cafeteria, kitchen, and patient meal service operations in Springfield. You will assist with scheduling, training, and maintaining cleanliness and quality.

The role emphasizes leadership, reliability, and a customer-first approach in a fast-paced hospital food service setting. Responsibilities include coordinating staff, resolving product issues, overseeing safety procedures, and ensuring proper PPE usage while maintaining efficient

Qualifications

• GED or HiSET is required.
• ServSafe certifications are required.
• 1 year of Barista experience preferred.
• 1 year of Catering experience preferred.

Responsibilities

• Supports supervisor with day-to-day cafeteria, kitchen, and patient meal service operations, maintaining a customer-first focus and clean presentation.
• Proactively identify and resolve issues related to food products and safety, monitor holding temperatures.
• Assist with coordinating sick time, vacation time, and scheduling with the manager.
• Identify equipment needing repair and place work orders via the electronic system.
• Perform cash reconciliations and report discrepancies to supervisor.
• Ensure proper PPE usage and adherence to safety protocols.

Skills

Problem-solving

Communication

Flexibility

Priority management

Team leadership

Customer service

Multitasking

Computers

Education

GED or HiSET

Tools

POS systems

Job description

## Lead Food Service Worker- Food and NutritionApply: Springfield, Massachusetts: Full time: Posted Today: R43824* **Job Type:** Full-Time, 40 hours per week* **Shift:** Days, 10:30am-7:00pm* **Weekend Requirement:** Every other weekend* **Holiday Requirement:** Rotating holidays**Summary:**Under the direction of the supervisor/manager, performs a wide variety of tasks pertaining to the direction and assisting the Dining Services and Food Service personnel with the day-to-day operation of the cafeterias and patient tray assembly process.Assist and coordinate personnel activities, including scheduling, training, inspections, and training. Make recommendations on employee transfers, promotions, and disciplinary actions in coordination with the supervisor/manager. Ensures the lines of communication are maintained by completing the end-of-shift report for the next supervisor's awareness.Interact with customers and staff politely and professionally, which projects a positive image for the Department and Hospital. As a lead, be committed to consistently role model a positive attitude, lead by example, and be reliable, flexible, and customer oriented. Complies with Hospital and Department policies, maintain high personal productivity, and is committed to cleanliness and quality.### ### **Job Responsibilities:****1)** Supports supervisor with the day-to-day operation of cafeteria, kitchen, and patient meal service areas, maintaining a customer-first focus, cleanliness, and product presentation. Performs opening and closing duties as assigned, following checklist.**2)**Proactively identify and resolve issues involving food products. Assure employee compliance with safe food handling procedures. Monitors food product holding temperatures.**3)** Supports departmental policies and procedures**4)** Participates in training new staff**5)**Assist with coordinating sick time, vacation time, and various schedule changes with the manager. Reports staffing concerns/scheduling/Kronos discrepancies to supervisor**6)**Through the electronic work order system, identifies equipment needing repair and places work orders.**7)**Cash reconciliations in all operations, coin orders, fast cash, and report any issues to the supervisor.**8)** Ensures proper wearing and usage of PPE; both masks, single-use gloves, and hair restraints are appropriately used and worn### **Preferred Work Experience:**1 year of Barista experience1 year of Catering experience### **Skills and Competencies:**- Must possess strong problem-solving skills - Strong verbal and written communication skills - Flexibility to change in a fast-paced environment - Ability to manage multiple tasks at one time - Ability to prioritize workload - Ability to work with minimal supervision - Ability to delegate responsibilityDemonstrated knowledge of restaurant operations, excellent verbal and written communication skills, and computer software skills: Demonstrates excellent customer service and interpersonal skills**Education:**GED or HiSET (Required)**Certifications:**ServSave Food Handlers Certified - ServSafe National Restaurant AssociationServSafe National Restaurant AssociationServSafe National Restaurant Association**Compensation**Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.Minimum - Midpoint - Maximum$20.79 - $23.90 - $28.08