Lead Food Service Worker*

Duke University; Durham (NC); On-site; USD 28,000 - 35,000; Full time

Job summary

Duke University is seeking a Food Service Lead to oversee food production and service tasks. This role involves training staff, ensuring quality service, and maintaining food safety standards. Ideal candidates will have experience in food preparation and excellent customer service skills.

Qualifications

• 18 months of experience in food preparation/service required.

Responsibilities

• Monitor work activities to ensure proper performance and service.
• Assist management in training employees.
• Participate in food service tasks and operate food production equipment.

Skills

Food Preparation

Customer Service

Education

Partial High School Education

Job description

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Positional Summary

Assume lead responsibility for a shift in assigned work areas; monitor work activities; participate in a variety of food production and/or food service tasks which follow standard practices of the department under general supervision; make decisions in accordance with instructions and established standards and practices.

Key Position Duties

• Assume lead responsibility for a shift in assigned work areas; monitor work activities to ensure proper performance, service, and completion of work schedules and supervisory instructions; report problems as necessary.
• Assist management in training employees in proper work techniques and in the use of supplies, materials and equipment.
• Participate in routine food service tasks to include assisting in preparation of various foods and preparing portioned and fast foods on grill, in broiler, or in deep fat fryer as appropriate; operate a variety of food production equipment.
• Operate point-of-sale cash register; calculate total cost of items and accept payment in cash, on meal cards, or on charge cards; perform other clerical duties in food services offices as required; provide customer service as needed.
• Transport food or supplies to serving areas; ensure that areas are properly set up; assemble and replenish food, supplies, and equipment as required; ensure proper temperature of food in steam tables and correct counter display; remove, cover, wrap, label, store, rotate, and discard food and condiments as directed.
• Take orders, portion, and serve food to customers; record portions served according to procedures.
• Clean assigned area following proper sanitary procedures; clear soiled dishes and refuse from tables in dining halls; scrape refuse into garbage containers; load trays and soiled dishes on conveyers, racks, and carts; remove and dispose of trash; set up and operate dish machine.
• Ensure all supplies, materials and equipment are available in assigned work areas for proper performance of duties; maintain replenishment as necessary; prepare supplies and materials as required; report equipment malfunctions; report need to repair equipment, furniture, building, and fixtures.
• Sweep and mop floors and vacuum rugs and carpets in assigned areas as needed.
• Perform other related duties incidental to the work described herein.

The intent of this job description is to provide a representative outline of the type of responsibilities that will be required of positions given this title and shall not be construed as all-encompassing or as a declaration of all specific duties and responsibilities of this position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Qualifications, Skills, and Competencies

Required Minimum Education and Experience:

• Education
  • Work requires ability to understand and follow instructions generally acquired through a partial high school education.

• Experience
  • Work requires eighteen (18) months of experience in food preparation/service. (Completion of high school does not offset required experience.)
    
• OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

Physical Demands

• Ability to move throughout dining facilities,
• Moving heavy weighted materials and equipment (up to 50 lbs)
• Self-movement/positioning to perform light cleaning duties in high and/or low areas
• Position self to reach materials on shelving units
• Potential transport and stock of assigned supplies and materials

The incumbent must be able to complete all positional requirements outlined above with or without reasonable accommodations. For more information, please visit https://hr.duke.edu/policies/ada/

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.