Lead Fire Field Service Technician-NICET

Honeywell; Santa Clara (CA); On-site; USD 79,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Lead Field Service Technician to oversee field operations in Building Automation. This role involves leading a team, troubleshooting complex technical issues, and ensuring customer satisfaction. With a focus on fire alarm systems, you will provide training, conduct inspections, and manage service delivery. The position requires strong technical expertise and excellent communication skills. Join a leader in technology committed to safety and efficiency, and make a significant impact on customer relationships and operational success.

Benefits

Medical, dental, and vision insurance

401(k) match

Educational assistance

Paid time off

Company vehicle

Mobile phone for work

Parental leave

Disability coverage

Qualifications

• 5+ years in field service with a focus on technical solutions.
• Experience with fire alarm systems installation and maintenance.
• NICET certification in Fire Alarm Systems required.

Responsibilities

• Lead and manage a team of technicians for service delivery.
• Troubleshoot and resolve fire alarm system issues.
• Collaborate with clients on fire safety needs.

Skills

Technical expertise in field service

Troubleshooting skills

Communication skills

Project management

Customer service skills

Education

High School Diploma or GED

Bachelor’s degree in Engineering

Tools

Fire alarm systems

Mobile communication tools

Job description

As a Lead Field Service Technician at Honeywell, you will be responsible for providing technical expertise and managing field service operations within our Building Automation business. You will lead a team of technicians, ensuring efficient service delivery to customers. Your duties include troubleshooting and resolving technical issues remotely and on-site, collaborating with cross-functional teams to develop solutions, and ensuring customer satisfaction. Your expertise and leadership will directly impact the success of our operations and customer relationships.

You will report directly to the Sr. Field Service Supervisor.

Location Requirement: Must reside within 30-50 miles of San Francisco, CA.

KEY RESPONSIBILITIES

1. Guide and manage a team of field service technicians to ensure efficient and effective service delivery.
2. Conduct regular inspections and testing of fire alarm systems to ensure proper functionality.
3. Troubleshoot and resolve issues with fire alarm systems, including diagnosing and repairing faulty components.
4. Collaborate with clients and stakeholders to address fire safety needs.
5. Provide training and support to clients on fire alarm systems.
6. Work hours: 8:00 AM – 5:00 PM California time.
7. Be available for on-call rotation; night work is required.
8. Company vehicle and mobile phone will be provided for travel and communication.
9. Travel up to 50% as required.

Salary: $79,200 - $99,050 annually ($37.98 - $47.62 per hour). Salary offers depend on various factors including experience, education, skills, and market conditions.

BENEFITS

Honeywell offers a comprehensive benefits package including medical, dental, vision, life insurance, disability coverage, 401(k) match, FSA, HSA, EAP, educational assistance, parental leave, paid time off, and holidays. More details can be found at https://benefits.honeywell.com/.

MINIMUM REQUIREMENTS

• 5+ years of experience in field service, focusing on complex technical solutions.
• High School Diploma or GED.
• Experience installing, servicing, and maintaining fire alarm systems.
• NICET certification in Fire Alarm Systems.
• California Fire/Life Safety certification.
• Strong technical knowledge and troubleshooting skills.
• Excellent communication skills for technical and non-technical audiences.
• Experience in project management.
• Valid Driver’s License with an acceptable driving record.

DESIRABLE QUALIFICATIONS

• Bachelor’s degree in Engineering or related field; Master’s preferred.
• Additional fire safety certifications.
• Knowledge of local fire codes and regulations.
• Leadership and mentoring skills.
• Ability to work independently and make sound decisions.
• Commitment to continuous learning and industry updates.
• Results-driven with strong problem-solving skills.
• Excellent customer service skills.

ABOUT HONEYWELL

Honeywell invents and commercializes technologies addressing energy, safety, security, air travel, productivity, and urbanization. We are a software-industrial leader committed to innovative solutions that improve efficiency, sustainability, and safety worldwide. Learn more at https://www.honeywell.com/us/en.

THE BUSINESS UNIT

Honeywell Building Automation (BA) provides products, software, and solutions for safe, energy-efficient, and sustainable buildings. In 2022, BA generated $6B in revenue with approximately 18,000 employees globally. More information is available at https://buildings.honeywell.com/.

Honeywell is an equal opportunity employer. Qualified applicants will be considered regardless of age, race, creed, color, national origin, marital status, sexual orientation, gender identity, disability, or veteran status.