Lead Fire Alarm Service Technician

Johnson Controls; Greensboro (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Join a global leader in smart buildings as a Fire Alarm Technician in Greensboro, NC. In this role, you will diagnose and service fire life safety systems, ensuring customer satisfaction and safety. The position offers a comprehensive benefits package, competitive pay, and opportunities for personal growth.

Benefits

401K

Medical, dental, and vision care

Company vehicle and tools provided

Employee discount programs

On-the-job training opportunities

Qualifications

• 5-7 years experience in low voltage electrical systems.
• Ability to read and interpret blueprints and manuals.
• Possess a valid driver’s license.

Responsibilities

• Diagnose and repair electronic fire alarm systems.
• Exhibit excellent customer service skills.
• Participate in scheduled On-call rotation.

Skills

Customer service

Physical labor

Problem-solving

Attention to detail

Electrical systems knowledge

Education

High School Diploma or equivalent

Tools

Test equipment

Multi-meter

Digital analyzer

Job description

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's What We HaveToOffer

Competitive pay

Comprehensive benefits package including 401K, medical, dental, and vision care Available day one!

Extensive product and on-the-job / cross-training opportunities Withoutstanding internal resources!

Encouraging and collaborative team environment

Dedication to safety through our Zero Harm policy

Company vehicle, tools, and equipmentprovidedto complete all jobs.

JCI Employee discount programs (The Loop by Perk Spot)

Check us Out : A Day in the Life of the Building of the Future

What you will do :

Receive service calls from Service Resource Center, including a brief description of equipment / system malfunctions.

Contact customer representative and ascertain equipment / systems problems.

Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.

Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.

Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.

Read and interpret blueprints, diagrams, submittals, specifications software / systems, programs, schematics, and operational product manuals.

Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.

Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers

Obtain customer signature upon completed service call assignment.

Participate in a scheduled On-call rotation.

Help to train or mentor others on the service team.

Perform other duties as assigned.

What we look for : Required

5-7 years documented experience in low voltage electrical systems, including Fire / Life Safety systems, Access Control, Nurse Call, and Paging systems.

Experience in reading and interpreting blueprints, submittals, and operational / product manuals.

Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.

High School Diploma or equivalent

Ability to follow verbal and written instructions.

Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc

Ability to work flexible hours including weekends to meet customer requirements.

Overnight travel may be required.

On Call Rotation

Demonstrate a high level of customer service.

Maintain truck inventory to ensure timely response to customer needs.

Ability to adhere to, implement, and follow safety guidelines and procedures at all times.

Strong organizational skills, positive attitude, and ability to learn quickly.

Possess a valid driver’s license and driving record that meets company requirements.

Able to pass a pre-employment background and drug test.

Retain any licenses that are required by National, State and Local codes.

Preferred

Simplex System Experience

Electronic experience

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Fire Alarm Technician • Greensboro, NC, United States