LEAD FIELD TECHNICIAN - PUB SEC

Lumen Technologies; Salt Lake City, Northern (UT, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Lumen Technologies is seeking a Lead Field Technician in Salt Lake City to oversee field operations, troubleshoot complex network issues, and guide a team through installs, testing, and maintenance across transportation and IP layers.

The role demands 7+ years in telecom/data center environments, deep knowledge of telecom practices, and strong leadership. On-call duties, valid driver’s license, and a proactive mindset are essential.

Qualifications

• 7+ years of technician experience in telecom/data center environments.
• Master knowledge of telecom practices and TCP/IP networking.
• On-call 24x7 on a rotation; valid driver’s license required.
• Strong troubleshooting and organizational skills.

Responsibilities

• Troubleshoot network equipment and restore service across teams.
• Install/change/decommission and test transport, Ethernet, IP network layers.
• Perform power installs and DC power responsibilities.
• Locate and protect underground outside plant facilities; support others.
• Manage asset inventory and on-site materials within budget.

Skills

Troubleshooting

Leadership

Telecommunications

Windows OS

Office productivity

Education

Associates degree or equivalent education

Job description

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

We have an immediate opening for Lead Field Technician. The Lead Field Technicians is required to perform a variety of different functions based on the need of the geographic area. Without direct supervision and utilizing established guidelines, procedures, and/or policies the Lead Field Tech may be responsible to perform all functions required for a Field Tech III. Mentors and provides SME support to team. Reviews the daily workload and will redistribute accordingly to ensure the team operates efficiently and productively. Ability to coach others to achieve successful results. Acts as a team leader, supports various operations initiatives at Division and organization level, may be requested to contribute to process and policy development. Expert knowledge of a specialty in business field and strong business acumen. Applies advanced principles, theories, and concepts and leads team members.

The Main Responsibilities

• Troubleshoots network equipment, removes/replaces defective equipment, and drive the restoration activities across multiple teams to isolate and ultimately restore network. Proactively identify potential problem areas in order to ensure integrity of the network and company. May need to perform work on outside plant network including but not limited to fiber quality testing and analysis of results. Assist other personnel to complete these activities when needed.
• Performs the installation/change/decommission and testing of the transport, Ethernet, SONET and IP network layers for all available bandwidths offered. Will be required to install and test network and customer equipment (CPE) including installation and delivery of all end user services. Assist other personnel to complete these activities when needed. May perform work on outside plant network including but not limited to fiber quality testing and results analysis.
• AC Power (on limited basis).
• DC power installs including tertiary and BDCBB.
• Utilizes industry standard software and hardware to accurately locate, mark, and protect underground outside plant facilities without error. Trains and assists other personnel to complete these activities when needed.
• Large Netbuild management (PM Duties).
• Responsible for oversight of the asset management processes and replenishment of on-site/truck materials while maintaining budget compliance. Ensures shipping and receiving of company and customer materials is coordinated and timely. Maintains tools, test sets, and all network equipment. Trains and assists other personnel to complete these activities when needed.
• Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high‑voltage electrical systems, and DC power plants. Assist other personnel to complete these activities when needed.

What We Look For in a Candidate

• 7+ years Technician experience in a telecommunications/data center environment and is a technical experience and has knowledge of standard telecommunications practices.
• Master knowledge of standard telecommunication practices and technologies including Transmission (DSO, POTS, DDS, FT1, DS1, E1, DS3, SONET/SDH), Switching (SS7, Trunking, Signaling) and TCP/IP (Fast/Gigabit Ethernet, Networking Protocols, Router Installation Configuration).
• Strong technical and mechanical background with experience of the latest generation transport gear, critical infrastructure (HVAC systems, high voltage electrical systems, DC Power Plants, etc.) found in telecommunications facilities as well as knowledge of locating fiber optic cable, right-of-way an As-Builts.
• Must demonstrate excellent troubleshooting and organization skills.
• Must have PCN skills and be well versed in Microsoft Windows and Office applications.
• Must possess the ability to quickly learn corporate databases.
• On‑call 24x7 on a rotation basis on standby, call out, dispatch and overtime are required as dictated by the business.
• Valid driver’s license and satisfactory driving record.

Physical Requirements:

• Sit, climb, balance, stoop, kneel, crouch, crawl; lift 75 lbs., works in all weather conditions

Education:

• Associates degree or equivalent education and relevant experience.7-9 years related experience in specific area or equivalent. May require technical certification.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We\'re able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our ApplicantPrivacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Nearest Major Market: Salt Lake City Job Segment: Testing, Shipping and Receiving, Cloud, Data Center, HVAC, Technology, Operations