Lead Field Technician

World Wide Technology; New Home (MO); On-site; USD 84,000 - 105,000; Full time

Benefits offered by this job

Health and Wellbeing

401k Plan with Company Matching

Paid Time Off and Holidays

Tuition Reimbursement

Profit Sharing

Employee Discount Program

Onsite Health Centers

Assistance Program

Job summary

World Wide Technology is seeking a Lead Regional Field Technician (Site Foreman) to oversee cable installations and large-scale migrations across customer sites. You will provide technical leadership for field technicians, coordinate end-to-end field operations, and ensure high-quality, on-time project delivery.

The role requires hands-on site work, safety focus, and collaboration with project management, partners, and subcontractors.

Qualifications

• Leadership experience managing small teams in field settings.
• Ability to adapt, decide, and collaborate under pressure.
• Strong knowledge of network cabling and optic types.
• Experience with on-site field deployments and safety.
• Familiar with Ekahau and heat maps.

Responsibilities

• Serve as the lead technical resource on installation projects, providing on-site leadership and mentoring for junior staff.
• Interview, schedule, and coordinate field technicians for on-site work and deliverable processing.
• Plan and coordinate high-risk activities, including live network integrations, with risk mitigation and clear escalation.
• Act as the on-site lead and primary liaison for WWT, partner resources, and subcontractors.
• Review, analyze, and validate documentation required to stage devices per specifications.
• Conduct daily safety briefings and weekly toolbox talks per OSHA and company policies.
• Develop documentation for site surveys and on-site installation activities.
• Perform site surveys and review findings with customers and field engineers to address remediation needs.
• Collaborate with PM to plan and execute on-site activities.
• Train field technicians on expectations, quality standards, and site work best practices.
• Perform DOA and Green Light testing.
• Conduct post-install QA to validate implementation.
• Integrate infrastructure components per slotting matrices and cabling diagrams.
• Provide console management access for remote engineering support.
• Perform cabling tasks: pulling, securing, splicing, conduit work.
• Handle device placement, unboxing, racking, mounting.

Skills

Leadership

Field operations

Network cabling

Cisco IOS

JunOS

Ekahau

Datacenter experience

Customer communication

Time management

Education

CS/EE degree

Tools

Ekahau

Cisco IOS

JunOS

Job description

Lead Regional Field Technician (Site Foreman)

Travel: 75% travel

What will you be doing?

Lead Regional Field Technician responsible for overseeing cable installation teams and leading small, medium, and large-scale physical network migrations within WWT’s Field Services Practice. In this role, you will provide technical leadership for field technicians, coordinate end‑to‑end field operations across diverse customer locations, conduct detailed site surveys, and deliver on‑site smart hands support while ensuring high standards of quality, safety, and on‑time project delivery.

Responsibilities

• Serve as the lead technical resource on installation projects, providing on‑site leadership, guidance, and mentoring for junior staff.
• Interview, schedule, and coordinate field technicians for on‑site work and deliverable (as‑built) processing.
• Plan and coordinate high‑risk activities, including live network integrations, with a strong focus on risk mitigation and clear escalation protocols.
• Act as the on‑site lead and primary liaison for WWT, partner resources, and subcontractors.
• Review, analyze, and validate all supporting documentation required to stage devices in accordance with predefined specifications.
• Conduct daily safety briefings and weekly toolbox talks, ensuring adherence to OSHA and company safety policies.
• Develop documentation and procedures to be used for site surveys and on‑site installation activities.
• Perform site surveys and review findings with customers and field engineers to address remediation needs and ensure field technicians are prepared for successful on‑site execution.
• Collaborate with the Project Management team to plan and execute on‑site activities.
• Train field technicians on expectations, quality standards, and site work best practices.
• Perform Dead on Arrival (DOA) and Green Light testing.
• Conduct post‑installation Quality Assurance to validate successful implementation.
• Integrate infrastructure components in alignment with provided slotting matrices and cabling diagrams.
• Provide console management access to enable remote engineering support.
• Perform cabling installation tasks, including pulling, securing, splicing cable, and running conduit.
• Handle physical device placement, including unboxing, racking, and mounting network equipment.

Qualifications

• Leadership experience managing small teams
• Ability to adapt, make decisions and collaborate is very important
• Knowledge of network cabling, optic types
• Knowledge of infrastructure technologies
• Knowledge of major Command Line Protocols (Cisco IOS, JunOS, etc.) and common Networking Protocols
• Knowledge of updating the OS for Cisco, Juniper and other networking gear.
• Some experience in network implementations and support
• Familiar with network heat maps and software inclusive of Ekahau
• Related degree in computer science or electrical engineering or equivalent experience
• BICSI Installer or equivalent knowledge
• CCENT or equivalent knowledge
• Network + or equivalent knowledge
• A+ or equivalent
• Datacenter experience
• A minimum of 3 years’ progressive experience in a related field
• Some experience in network implementations and support
• Experience communicating with peers or customers during problem resolution and operating efficiently under pressure.
• Experience with small or medium-to-large, complex project scopes and ambiguous details within work environment
• Ability to prioritize and use time management practices
• Ability to prioritize tasks based on fluctuating needs
• Ability to use judgement and analytical skills
• Up to 75% travel

Salary: Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $84,000.00 to $105,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

Benefits

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all.