Lead Field Service & Warranty Technician

Home Genius Exteriors; Cleveland (OH); On-site; USD 63,000 - 77,000; Full time

Job summary

Home Genius Exteriors in Cleveland, OH is seeking a skilled Service/Warranty Technician to perform residential service and warranty repairs on exterior home products, inspect sites, document findings, and communicate with homeowners to resolve issues promptly. The ideal candidate has leadership or supervisory experience, strong repair and troubleshooting abilities, and can work independently with minimal oversight.

Must own tools, have reliable transportation, and hold a valid driver's license.

Qualifications

• Previous business ownership, management, or supervisory experience strongly preferred.
• Strong general repair and troubleshooting abilities across multiple trades.
• Ability to work independently with minimal oversight.
• Experience handling customer conflict resolution professionally; strong written communication skills for inspection summaries and reporting.
• Must provide own tools.
• Reliable transportation and valid driver's license required.
• Strong sense of accountability, urgency, and professionalism.

Responsibilities

• Complete residential service and warranty repairs across a variety of exterior home improvement products.
• Perform detailed field inspections and document findings with professional written briefs and photos.
• Troubleshoot issues and develop practical solutions in the field.
• Communicate directly with homeowners to resolve concerns professionally and efficiently.
• Coordinate and oversee repairs while maintaining high quality standards.
• Manage service timelines with urgency and proactive follow-through.
• Maintain strong organization and communication with internal teams.

Skills

Independent work

Troubleshooting

Customer service

Written communication

Job description

Home Genius Exteriors in Cleveland, OH is seeking a skilled Service/Warranty Technician to perform residential service and warranty repairs on exterior home products, inspect sites, document findings, and communicate with homeowners to resolve issues promptly. The ideal candidate has leadership or supervisory experience, strong repair and troubleshooting abilities, and can work independently with minimal oversight.

Must own tools, have reliable transportation, and hold a valid driver's license.