Lead Field Service Technician | Fire Alarm Systems

Honeywell Technologies; Acton (MA); On-site; USD 74,000 - 93,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) match

FSA / HSA

Educational Assistance

Parental Leave

PTO & Holidays

Job summary

Honeywell Technologies is seeking a Sr Field Service Technician at our Acton, MA location to deliver high-level technical support and service for fire alarm systems. You will troubleshoot, repair, and maintain Honeywell products while training customers and junior staff onsite.

Travel up to 100% is required; the role reports to the Sr Field Service Manager and operates from Acton, MA. Base salary ranges with comprehensive benefits and a focus on safety and system integrity.

Qualifications

• Minimum of 2 years of experience in a technical service or field service role.
• Strong technical knowledge and troubleshooting skills.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Perform system testing and inspections including NFPA fire alarm checks.
• Diagnose and repair faults in fire alarm components using appropriate tools.
• Program fire alarm control panels and integrated systems per site plans.
• Maintain detailed documentation of inspections, tests and actions.
• Provide training to customers and mentor junior technicians.
• Travel up to 100%.

Skills

Technical troubleshooting

Independent worker

Customer-focused

Tools

Multimeters

Hand tools

Job description

Job Description

As a Fire Alarms Systems - Sr Field Service Technician here at Honeywell, you will have the opportunity to provide high-level technical support and service to our customers, ensuring the optimal performance of Honeywell products and systems. You will troubleshoot and resolve complex technical issues, perform maintenance and repairs, and provide training and guidance to customers and junior technicians. Your expertise and dedication will drive customer satisfaction and contribute to the success of our service operations.

You will report directly to our Sr Field Service Manager, and you’ll work out of our Acton, MA location on an Onsite work schedule.

In this role, you will impact the efficiency and reliability of our service operations, enhance customer satisfaction, and support the growth of our business by ensuring the highest standards of service delivery.

Responsibilities

KEY RESPONSIBILITIES

• System Testing & Inspections: Perform periodic tests and yearly NFPA fire alarm inspections to ensure operational readiness and compliance with safety regulations.
• Diagnosis & Repair: Use tools like multimeters and hand tools to troubleshoot and resolve faults in fire alarm components, including smoke detectors, pull stations, and notification devices.
• System Programming: Program various fire alarm control panels (FACPs) and integrated systems like EBI (Enterprise Buildings Integrator), ensuring they adhere to specific site plans and contract requirements.
• Documentation: Maintain detailed records of all inspections, tests, and service actions.
• Technical Guidance: Train customers on system operation and mentor junior technicians in fire safety standards and troubleshooting techniques.
• Travel up to 100%

Qualifications

YOU MUST HAVE

• Minimum of 2 years of experience in a technical service or field service role
• Strong technical knowledge and troubleshooting skills
• Ability to work independently and manage multiple tasks

We Value

• Experience with Honeywell products and systems
• Customer-focused mindset
• Strong problem-solving and decision-making abilities
• Ability to train and mentor junior technicians

Benefits Of Working For Honeywell

• employer subsidized Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance
• Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays

Learn more: https://benefits.honeywell.com/

The application period for the job is estimated to be 40 days from the job posting 10/01/2026; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

The annual base salary range for this position is $74,000 - $93,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

About Honeywell Technologies

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

Learn more: https://www.honeywell.com/us/en

THE BUSINESS UNIT

Smart and connected field and analytical instrumentation, gas measurement and control, and terminal gauging and loading.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Learn more: https://www.honeywell.com/us/en/company/inclusion-and-engagement

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.