Lead Field Service Technician

Paycom - ATS; Washington (Washington County); On-site; USD 80,000 - 120,000; Full time

Job summary

Paycom - ATS is seeking an experienced Midstream Field Services Lead to guide regional field service operations for midstream systems and process equipment. You will lead by example, provide hands-on troubleshooting, and coordinate day-to-day field activity to deliver safe, high-quality service.

The role emphasizes field leadership, technical execution across mechanical, electrical and automation systems, and collaboration with sales and operations to support service opportunities while

Qualifications

• Proven field service or technical experience in industrial or energy environments.
• Strong communication, problem-solving and customer-facing skills.
• Familiarity with PLCs, control panels, instrumentation and low-voltage electrical systems.

Responsibilities

• Lead field teams in installation, commissioning, maintenance and repair of midstream systems and equipment.
• Provide troubleshooting guidance across electrical, automation and mechanical domains.
• Ensure safe, compliant field execution and high-quality service delivery.
• Coordinate field activities, scheduling and resource planning to maximize efficiency.
• Review field reports and service documentation for accuracy and trends.

Job description

Job Details: Level: Experienced, Job Location: PA - Washington - Washington, PA 15301, Position Type: Full Time, Job Shift: Day, Job Category: Installation - Maint - Repair, We are seeking an experienced Midstream Field Services Lead to support and guide regional field service operations for midstream systems and process equipment. This role is ideal for a hands-on technical leader who leads by example - providing field-based guidance, troubleshooting expertise, and day-to-day coordination for field technicians. The Field Services Lead plays a key role in ensuring safe, efficient execution of work, delivering high-quality service to customers, and partnering cross-functionally to enhance operational performance.

Key Responsibilities Include:

Field Leadership & Team Support

• Serve as a lead resource in the field, supporting team members with complex jobs, troubleshooting, and best practices.
• Reinforce expectations around safety, quality, and customer service.
• Support onboarding and training of new technicians and assist with skill development of the team.
• Promote a strong safety culture and ensure adherence to company and regulatory requirements.

Field Operations & Technical Execution

• Lead and support installation, commissioning, maintenance, and repair of midstream systems, including dehydration, gas filtration, separation, BTEX mitigation systems, and associated process equipment.
• Provide advanced troubleshooting support across electrical, automation, and mechanical systems.
• Ensure consistent execution of preventive maintenance programs, inspections, calibrations, sampling, and cleanouts.
• Review field work for quality, accuracy, and effective root-cause resolution.

Customer & Service Support

• Serve as a key field contact for customers, ensuring professional communication and high levels of service.
• Communicate job status, findings, and recommendations clearly to customers and internal teams.
• Support service-related opportunities, including parts recommendations and time-and-material (T&M) work, in partnership with sales and operations.

Controls, Automation & Systems Support

• Provide field-level support for PLCs, control panels, instrumentation, and automation systems.
• Partner with engineering and controls teams to improve system reliability, troubleshooting, and serviceability.
• Interpret and apply P&IDs, electrical schematics, and technical documentation in field applications.

Process Improvement & Field Reporting

• Complete and review field reports, maintenance records, and service documentation for accuracy and timeliness.
• Identify recurring issues, field trends, and improvement opportunities, and share feedback with internal teams.
• Support coordination of field activities, scheduling, and resource planning to ensure efficient execution.

What we're looking for:

• Proven experience in a field service or technical role within an industrial or energy environment; informal or lead-level leadership experience preferred.
• Strong working knowledge of mechanical, electrical, and automation systems; midstream or gas processing experience preferred.
• 5-8 years of relevant field service, operations, or maintenance experience.
• Technical degree (associate's or bachelor's) preferred, in a related discipline, or equivalent hands-on experience.
• Familiarity with PLCs, control panels, instrumentation, and low-voltage electrical systems.
• Strong communication, problem-solving, and customer-facing skills.
• Valid Driver's License and ability to work safely and independently in field environments.