Lead Field Service Technician

BD; San Diego (CA); On-site; Full time

Job summary

A leading medical technology company seeks a dedicated Lead Field Service Technician in San Diego. This role involves providing exceptional customer service and technical support, with extensive travel required. The ideal candidate will possess strong communication skills and a background in field service, ensuring optimal equipment performance and customer satisfaction.

Qualifications

• 3-5 years of field service experience required.
• Strong computer skills with troubleshooting abilities.

Responsibilities

• Lead projects and provide customer support onsite.
• Travel extensively to customer locations for service.
• Execute complex equipment installations and customizations.

Skills

Communication

Time Management

Troubleshooting

Education

Associate degree

Military training programs

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Job Description Summary

We seek a dedicated Lead Field Service Technician to provide post-sale technical support to our customers through onsite engagements. As a Lead Field Service Technician, you will be responsible for ensuring the optimal performance of our equipment and delivering exceptional customer service. This role has the potential to include regional and national travel to support accounts.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Duration of Employment: This position has a one-year duration, with an anticipated end date of September 30, 2026. If at the end of that period you have not been offered or have not accepted another position within BD, your employment will be terminated, and you will not be eligible for severance per Company policy or plan.

Key Responsibilities:

• Lead projects and be the first line of support for customer communications and onsite activities. Be accountable for daily customer data submissions.
• Travel extensively to customer locations, fulfilling a field-based role.
• Acquire and demonstrate proficiency in all skill sets required for the field service technician position, including preventive maintenance, calibration, active remediations, device disassembly/reassembly, implementation, check-in, and Skills Labs.
• Provide customer onsite and phone support services, including installation, troubleshooting, system and recall support, software maintenance, and upgrades.
• Respond promptly to and resolve equipment errors and malfunctions, minimizing customer downtime and workflow interruptions.
• Execute complex equipment and software installations, and customize configurations to meet sales design requirements.
• Maintain high standards of product support quality documentation and ensure the training of service associates.
• Continuously improve processes and develop efficient technical resolutions for supporting our products.
• Ensure customer satisfaction through the support process and the entire customer life cycle.
• Implement effective logistics, spare parts distribution, and knowledge tools to improve first-time-fix rates and response times.
• Travel expectations: High – 100% travel.
• Ability to lift and transfer up to 70 lbs. individually.

Educational Qualifications & Previous Experience:

• Associate degree, military training programs, or equivalent field service experience (3-5 years).
• Strong computer skills with the ability to troubleshoot project setup, technical issues, and closeouts remotely within multiple software programs.
• Self-motivated individual capable of working independently or collaboratively within a team.
• Develops competency in your area by performing routine work when required.
• Possesses and maintains a valid driver's license and meets BD's auto safety standards.

Professional Skills & Key Competencies :

• Excellent communication and presentation skills for effectively conveying information to customers and internal partners.
• Ability to learn and understand detailed product knowledge of medical devices, software, basic networking, and electro/mechanical concepts.
• Proficient in troubleshooting and repairing hardware and software of moderate complexity.
• Strong time management and organizational skills to ensure on-time project completion, with minimal supervision.
• Coordinate travel arrangements and optimize equipment to minimize customer downtime and workflow interruptions.

Desired / Additional Skills & Knowledge:

• Background in biomedical, networking, military, or field-based technician roles.
• Experience working in a healthcare environment.
• Strong computer skills and familiarity with troubleshooting Microsoft applications such as Outlook, Excel, Word, OneNote, Bomgar, etc.

Additional Information

• Weekend and overtime hours are required.
• Maintain compliance with customer vendor credentialing standards, including immunizations, vaccines, product competency, and policy acknowledgment.
• Must possess and maintain a valid driver's license with a clean driving record for at least 3 years, and meet BD's auto safety standards.

Company Overview

BD is a medical technology company serving healthcare institutions, researchers, laboratories, industry, and the public. It manufactures and sells medical supplies, devices, laboratory equipment, and diagnostic products. Headquartered in the US, BD has offices in over 50 countries. Learn more at www.bd.com.

Employment is contingent upon proof of full COVID-19 vaccination. Testing may be required in some locations. Requests for accommodation will be considered lawfully.

Why Join Us?

A career at BD means being part of a team that values your contributions, encourages authenticity, and promotes growth. We help each other excel, uphold integrity, and learn daily.

Join us to see the bigger picture, understand the human story behind our work, and help reinvent health's future. Discover a culture of learning, growth, and satisfaction in making a difference. More at https://bd.com/careers.

Becton Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not discriminate based on race, religion, age, sex, disability, or other protected statuses.

Required Skills

See above for detailed qualifications.

Optional Skills

See above for additional desirable skills.

Work Location: USA, CA - San Diego Bldg A&B

Additional info on compensation and benefits is available on our Careers Site under Our Commitment to You.

Salary Range: $27.80 - $43.20 per hour