Lead Field Service Technician

BD; New York (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare company is seeking a Lead Field Service Technician in New York to provide post-sale technical support and ensure customer satisfaction through onsite engagements. This role demands excellent technical troubleshooting skills and requires extensive travel. The ideal candidate has an associate degree and 3-5 years of field experience. Join us to help reinvent the future of health while working with a passionate team.

Benefits

Competitive compensation

Career development opportunities

Qualifications

• 3-5 years field experience required.
• Possesses a valid driver's license.
• Ability to lift/transfer up to 70 lbs.

Responsibilities

• Lead projects and provide first-line customer communications.
• Provide onsite and remote support services.
• Implement logistics and improve first-time-fix rates.

Skills

Strong computer skills

Self-motivated

Technical troubleshooting

Education

Associate degree or equivalent field service experience

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Bomgar

Job description

Overview

Lead Field Service Technician to provide post-sale technical support to customers through onsite engagements. This role may involve regional and national travel to support accounts.

Responsibilities

• Lead projects, provide first-line customer communications, manage daily data submissions, and travel extensively to customer locations in this field-based role.

• Master diverse technical skills including preventive maintenance, calibration, active remediations, device assembly/disassembly, implementation procedures, and participation in Skills Labs to ensure comprehensive service capabilities.

• Provide onsite and remote support services, including installations, troubleshooting, system support, software maintenance and upgrades, while ensuring minimal downtime through prompt resolution of equipment errors and malfunctions.

• Execute complex equipment and software installations with customized configurations, maintain high-quality documentation standards, train service associates, and continuously improve processes to develop efficient technical resolutions.

• Implement effective logistics and spare parts distribution to improve first-time-fix rates, ensure customer satisfaction throughout the entire lifecycle, with 100% travel expectations and the ability to lift/transfer up to 70 lbs individually.

Minimum Requirements

• Associate degree, military training programs or equivalent field service experience. (3-5 years field experience)

• Strong computer skills with the ability to troubleshoot project setup, technical issues, and closeouts remotely within multiple software programs

• Self-motivated individual who can work independently or collaboratively within a team

• Develops competency in your area by performing routine work when required

• Possesses and maintains a valid driver's license and meets BD's auto safety standards.

Preferred Requirements

• Demonstrated experience in biomedical, networking, military, or field-based technician roles, providing a strong foundation for technical troubleshooting and equipment management.

• Previous work experience in healthcare settings, understanding clinical workflows, patient care considerations, and healthcare facility protocols.

• Exceptional skills in troubleshooting various Microsoft applications including Outlook, Excel, Word, OneNote, and Bomgar, with ability to quickly resolve technical issues and provide support.

• Willingness and ability to work weekend and overtime hours as required, demonstrating commitment to meeting critical service needs and emergency response situations.

• Ability to maintain all required vendor credentialing standards including immunization records, vaccine documentation, demonstrated product competency, and valid driver's license with clean driving record of at least 3 years that meets BD's auto safety standards.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, understand the human story that underpins everything we do. We welcome people with the imagination and drive to help reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

#earlycareer

Required Skills

Optional Skills

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Primary Work LocationUSA CA - San Diego Bldg A&B Additional Locations Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$27.80 - $43.20 USD Hourly