Lead Field Service Technician

BD; Atlanta (GA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading medical technology company is looking for a dedicated Lead Field Service Technician to provide exceptional customer service and technical support. In this role, you will ensure optimal equipment performance, manage projects, and offer comprehensive support through installations and troubleshooting. A strong foundation in technical skills with 3-5 years of field experience is essential. This position is based in Atlanta, with regional and national travel expected. Salary ranges from $27.80 to $43.20 per hour.

Qualifications

• 3-5 years of field service experience.
• Strong troubleshooting abilities within multiple software programs.
• Valid driver's license meeting company safety standards.

Responsibilities

• Lead projects and manage daily data submissions.
• Provide comprehensive onsite and remote support services.
• Execute complex equipment and software installations.

Skills

Technical troubleshooting

Customer service

Field service experience

Computer skills

Education

Associate degree or equivalent field service experience

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Overview

We seek a dedicated Lead Field Service Technician to provide post-sale technical support to our customers through onsite engagements. As a Lead Field Service Technician, you will be responsible for ensuring the optimal performance of our equipment and delivering exceptional customer service. This role has the potential to include regional and national travel to support accounts.

Duration of Employment: This position has a one-year duration, with an anticipated end date of September 30, 2026. If at the end of that period you have not been offered or have not accepted another position within BD, your employment will be terminated, and you will not be eligible for severance per Company policy or plan.

Key Responsibilities

• Lead projects, provide first-line support for customer communications, manage daily data submissions, and travel extensively to customer locations in this field-based role.
• Master diverse technical skills including preventive maintenance, calibration, active remediations, device assembly/disassembly, implementation procedures, and participation in Skills Labs to ensure comprehensive service capabilities.
• Provide comprehensive onsite and remote support services, including installations, troubleshooting, system support, software maintenance and upgrades, while ensuring minimal downtime through prompt resolution of equipment errors and malfunctions.
• Execute complex equipment and software installations with customized configurations, maintain high-quality documentation standards, train service associates, and continuously improve processes to develop efficient technical resolutions.
• Implement effective logistics and spare parts distribution to improve first-time-fix rates, ensure customer satisfaction throughout the entire lifecycle, with 100% travel expectations and the ability to lift/transfer up to 70 lbs. individually.

Minimum Requirements

• Associate degree, military training programs or equivalent field service experience. (3-5 years field experience)
• Strong computer skills with the ability to troubleshoot project setup, technical issues, and closeouts remotely within multiple software programs
• Self-motivated individual who can work independently or collaboratively within a team
• Develops competency in your area by performing routine work when required
• Possesses and maintains a valid driver's license and meets BD's auto safety standards

Preferred Requirements

• Demonstrated experience in biomedical, networking, military, or field-based technician roles, providing a strong foundation for technical troubleshooting and equipment management.
• Previous work experience in healthcare settings, understanding clinical workflows, patient care considerations, and healthcare facility protocols.
• Exceptional skills in troubleshooting various Microsoft applications including Outlook, Excel, Word, OneNote, and Bomgar, with ability to quickly resolve technical issues and provide support.
• Willingness and ability to work weekend and overtime hours as required, demonstrating commitment to meeting critical service needs and emergency response situations.
• Ability to maintain all required vendor credentialing standards including immunization records, vaccine documentation, demonstrated product competency, and valid driver's license with clean driving record of at least 3 years that meets BD's auto safety standards.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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Required Skills

Optional Skills

Primary Work LocationUSA CA - San Diego Bldg A&B

Additional Locations

Work Shift

Salary Range Information

Salary Range $27.80 - $43.20 USD Hourly