Lead Field Service Tech – Security Systems

Socket.dev; Dayton (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO

Health insurance

401k with company contributions

Profit sharing

Bonuses and commissions

Job summary

K Group Companies in Ohio seeks a Field Service Technician Level II to lead installation teams, configure and program devices, and train customers at a basic operations level. You will oversee system commissioning and ensure high customer satisfaction.

This role emphasizes leadership, advanced technical skills, and effective communication within project teams. Requirements include 2+ years in construction, electrical knowledge, networking basics, ability to read drawings, and valid US driver’s

Qualifications

• Minimum 2 years with a previous construction trade.
• Advance knowledge of electricity (high and/or low voltage).
• Hands-on/field experience from previous work experience.
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc).
• Ability to identify and use common low voltage cabling.
• Working knowledge of basic IT networking, configurations and IP addressing.
• Ability to read architectural drawings.
• Team management/supervisor experience.
• Previous experience completing projects within scope.
• Previous experience with service ticketing processes.
• Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems.
• Excellent communication skills.
• Must have valid US Driver’s license.

Responsibilities

• Execute all Level I installer roles and responsibilities, following documentation to uphold standards.
• Demonstrate organizational skills in handling project and service tickets with prompt updates.
• Understand project scopes and service expectations, taking accountability for tasks.
• Lead by delegating tasks within the team’s capabilities and foster collaboration.
• Mentor Level 1 installers when leading a team and seek feedback for improvement.
• Maintain regular communication with Project Delivery Coordinators, PMs, and customers as needed.
• Showcase expertise with nurse call, card access, and video surveillance systems.
• Pursue ongoing professional development, focusing on leadership and communication.
• Perform FAT testing of products before installation to ensure quality.
• Configure systems and commission them to provide reliable, fully operational solutions.
• Willingly accept additional duties to support business operations.

Skills

Leadership

Communication

Architectural drawings

Team supervision

Project management

Networking basics

Tools

Fire systems

CCTV systems

Intrusion systems

Nurse call systems

Job description

K Group Companies in Ohio seeks a Field Service Technician Level II to lead installation teams, configure and program devices, and train customers at a basic operations level. You will oversee system commissioning and ensure high customer satisfaction.

This role emphasizes leadership, advanced technical skills, and effective communication within project teams. Requirements include 2+ years in construction, electrical knowledge, networking basics, ability to read drawings, and valid US driver’s