Lead Field Service Representative

Veolia | Water Tech; Rockford (IL); Hybrid; USD 45,460 - 55,104; Full time

Benefits offered by this job

Medical, Dental, & Vision insurance

Life insurance

Paid time off

401(k) plan with matching

Tuition reimbursement

Job summary

Veolia | Water Tech is looking for a Lead Field Service Representative in Rockford, Illinois. This role involves providing operations, maintenance, and repair expertise on various water treatment systems across customer sites, requiring strong mechanical, electrical, and problem-solving skills. Candidates should be based in the Great Lakes region and be ready to travel extensively.

The position offers a salary range of $33–$40 USD per hour, medical benefits, a 401(k) plan, and various other perks starting from day one.

Qualifications

• Demonstrated ability to work independently and remotely with project teams.
• Valid driver’s license.
• 5+ years of experience in a field service, plant production, or technical support role.

Responsibilities

• Operate, monitor, and optimize equipment performance.
• Conduct maintenance and calibration activities.
• Perform analytical testing and monitor chemical injection systems.

Skills

Accountability

Excellent customer service

Strong communication

Computer proficiency

Problem-solving skills

PLC programming

Education

High School Diploma / GED

Bachelor’s degree in a relevant field (STEM)

Job description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Summary

As a Lead Field Service Representative, you will be providing operations, maintenance & repair expertise on water treatment systems at a variety of customer sites. This critical role involves working on a variety of technologies including media filtration, softening, reverse osmosis (RO), ion exchange (IX), de‑oxygenation, electro deionization, ultrafiltration (UF), wastewater, etc. To be successful in this profession, you’ll need to have strong mechanical, electrical, and chemical skills as well as problem‑solving abilities.

This is a traveling role that will assist and cover our clients throughout the Great Lakes region, including Michigan, Northern Indiana, Northern Illinois, Wisconsin, Minnesota, and Iowa. Candidates must live within that territory to be considered.

What you will do

• Operate, monitor, and optimize equipment performance
• Ensure that EHS (Environment, Health & Safety) is at the core of every activity and process
• Conduct maintenance and calibration activities
• Perform analytical testing such as turbidity, hardness, chlorine, pH, CO₂, O₂, SDI, TOC, and various other site‑specific testing requirements; monitor and maintain chemical injection systems
• Maintain inventory of spare parts and an adequate supply of chemicals and replacement parts
• Carry out mechanical, electrical, and controls troubleshooting on equipment such as valves, air compressors, ejectors, process pumps, blowers, and instrumentation
• Create and maintain site paperwork, and provide customers with detailed technical summaries of work performed
• Consult with customer management and operation teams
• Ensure contract compliance of volume and quality specifications
• Perform other duties as required

Qualifications

Knowledge, Skills & Abilities

• Accountability
• Excellent customer service and strong communication
• Computer proficiency
• Ability to handle multiple, shifting demands professionally, adapting to dynamic business & industry situations
• Be a considerate listener and clearly communicate ideas and solutions in a professional manner
• PLC programming

Education & Experience

Required

• High School Diploma / GED
• Demonstrated ability to work independently and remotely with project teams
• Valid driver’s license

Preferred (if applicable)

• Bachelor’s degree in a relevant field (STEM)
• 5+ years of experience in a field service, plant production, or technical support role
• Strong problem‑solving, analytical, and critical thinking skills
• Excellent communication, interpersonal, and leadership abilities

Working Conditions

• Ability and willingness to perform physical duties such as lifting, climbing, working at elevated heights, and manual dexterity
• Ability and willingness to work confined space entry
• Ability and willingness to work in a range of environments, including but not limited to industrial settings
• Ability and willingness to be on call for emergency response
• Travel 80 – 90%
• This position is an hourly position that is overtime eligible

Additional Information

• Compensation – The salary range is tied to the market for similarly benchmarked roles. The range is a guide; offers may be lower or higher than the stated range: $33–$40 USD (No bonus)
• Medical, Dental, & Vision insurance starting Day 1
• Life insurance
• Paid time off
• Paid holidays
• Parental leave
• 401(k) plan – 3% default contribution plus matching
• Flexible Spending & Health Saving Accounts
• AD&D insurance
• Disability insurance
• Tuition reimbursement

This position is expected to stay open until June 15, 2026. Please submit your application by this date to ensure consideration.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g., H‑1B visa) for this opportunity.

All your information will be kept confidential according to EEO guidelines.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.