Lead Field Service Representative

Suez Water Technologies & Solutions; Springfield (IL); Hybrid; USD 45,460 - 55,104; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance Starting Day 1!

Paid Time Off

401(k) Plan with matching!

Job summary

Suez Water Technologies & Solutions is seeking a Lead Field Service Representative for water treatment systems in the Great Lakes region including Illinois. This crucial role involves operations, maintenance, and repair expertise across a range of water technologies.

The ideal candidate should be experienced, possess strong mechanical skills, and be prepared for a traveling role. Comprehensive benefits and competitive compensation ranging from $33 to $40 hourly are offered.

Qualifications

• 5+ years of experience in a field service, plant production or technical support role.
• Ability to work independently and remotely with project teams.
• Strong problem-solving, analytical, and critical thinking skills.

Responsibilities

• Operate, monitor, and optimize equipment performance.
• Conduct maintenance and calibration activities.
• Perform analytical testing and monitor/maintain chemical injection systems.
• Create and maintain site paperwork and provide detailed technical summaries.
• Consult with customer management and operation teams.

Skills

Accountability

Customer Service

Strong Communication

Computer Proficient

PLC Programming

Education

High School Diploma / GED

Bachelor's degree in relevant field (STEM)

Job description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Summary

As a Lead Field Service Representative, you will be providing operations, maintenance & repair expertise on water treatment systems at a variety of customer sites. This critical role involves working on a variety of technologies including media filtration, softening, reverse osmosis (RO), ion exchange (IX), de-oxygenation, electro deionization, ultrafiltration (UF), wastewater, etc. To be successful in this profession, you'll need to have strong mechanical/electrical/chemical and problem‑solving skills. If you like the idea of working in a challenging role doing meaningful work you can feel proud of, the job will be highly rewarding.

This is a traveling role that will assist and cover our clients throughout the Great Lakes region including Michigan, Northern Indiana, Northern Illinois, Wisconsin, Minnesota and Iowa. Candidates must live within that territory to be considered.

What you will do:

• Operate, monitor, and optimize equipment performance
• EHS (Environment Health & Safety) is always at the core of every activity and process
• Conduct maintenance and calibration activities
• Perform analytical testing such as turbidity, hardness, chlorine, pH, CO2, O2, SDI, TOC, in addition to various other site‑specific testing requirements and monitor/maintain chemical injection systems
• Maintain inventory of spare parts and adequate supply of chemicals and replacement parts
• Carry out mechanical, electrical and controls troubleshooting on equipment such as valves, air compressors, ejectors, process pumps, blowers, and instrumentation
• Create and maintain site paperwork, and provide customers with detailed technical summaries of work performed
• Consult with customer management and operation teams
• Ensure contract compliance of volume and quality specifications
• Other duties as required

Qualifications

Knowledge, Skills & Abilities

• Accountability
• Customer Service, Strong Communication
• Computer Proficient
• Handle multiple, shifting demands professionally, adapting to dynamic business & industry situations.
• Be a considerate listener and clearly communicate ideas and solutions in a professional manner.
• PLC Programming

Education & Experience

Required:

• High School Diploma / GED
• Demonstrated ability to work independently and remotely with project teams
• Valid Driver's License

Preferred (if applicable):

• Bachelor's degree in a relevant field (STEM)
• 5+ years of experience in a field service, plant production or technical support role.
• Strong problem‑solving, analytical, and critical thinking skills.
• Excellent communication, interpersonal, and leadership abilities.

Working Conditions

• Ability and willingness to perform physical duties such as lifting, climbing, working at elevated heights, and manual dexterity
• Ability and willingness to work confined space entry
• Ability and willingness to work in range of environments to include but not limited to industrial
• Ability and willingness for on call status for emergency response
• Travel 80 - 90%
• This position is an hourly position that is overtime eligible

Additional Information

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include:

• Compensation – The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate's knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $33-$40 USD (No Bonus)
• Medical, Dental & Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan – 3% default contribution plus matching!
• Flexible Spending & Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

Disclaimer

This position is expected to stay open until June 15, 2026. Please submit your application by this date, to ensure consideration.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H‑1B visa) for this opportunity.

All your information will be kept confidential according to EEO guidelines.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.