Lead Field Service Representative

Suez Water Technologies & Solutions; Destrehan (LA); On-site; USD 75,000 - 95,000; Full time

Job summary

Veolia Water Technologies & Solutions in the United States seeks a Shift Lead Field Service Representative to provide expert technical support, maintain strong site relations with customers, develop strategies for optimizing site operations, and lead local field teams to ensure proper operations and level 1 maintenance services are performed proficiently.

The role involves troubleshooting and resolving highly complex issues, managing projects, mentoring Operators, coordinating installations and

Qualifications

• Bachelor's degree in a relevant field.
• 5+ years in field service, plant production or technical support.
• Expert knowledge of electronics, chemistry, mechanics, computer systems and related technologies.
• Strong problem-solving, analytical and critical thinking skills.
• Excellent communication, interpersonal and leadership abilities.
• Ability to train and mentor a team of Operators.
• Project management experience preferred.

Responsibilities

• Respond to and resolve highly complex technical issues and service calls.
• Perform advanced troubleshooting, diagnostics and maintenance strategy.
• Mentor a team in conducting level 1 preventive maintenance and system optimization.
• Manage and coordinate technical projects, including installations and upgrades.
• Provide technical guidance and training to Operators.
• Collaborate with internal teams, vendors and subject matter experts.
• Accurately document service activities and maintain detailed records.
• Maintain account management activities and ensure safety compliance.
• Provide excellent customer service and ensure customer satisfaction.

Skills

Electronics

Chemistry

Mechanics

Computer systems

Analytical thinking

Leadership

Mentoring

Project management

Education

Bachelor's degree in a relevant field

Job description

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management. Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a more sustainable future.

Job Description

Who we are: Veolia Water Technologies & Solutions (WTS) is a worldwide leader in water recovery, treatment and reuse. We design, supply and operate a range of water systems - from food and beverage applications, to municipal water, to microelectronics ultrapure water and heavy industrial wastewater treatment. Our portfolio includes chemicals & monitoring solutions, startup &operation, membrane & ion exchange products, and custom engineered equipment.

Job Summary The Shift Lead Field Service Representative is responsible for providing expert technical support, maintaining site relations with customers, developing strategies for optimizing site operations, and leading local field teams to ensure proper operations and level 1 maintenance services are being completed proficiently for customers. This role involves troubleshooting and resolving highly complex technical issues, managing projects, and providing mentorship to Operators.

Duties & Responsibilities

• Respond to and resolve highly complex technical issues and service calls.
• Perform advanced troubleshooting, diagnostics, and develop maintenance strategy on a wide range of equipment and systems.
• Mentor a team in conducting level 1 preventive maintenance, system optimization, and performance tuning tasks.
• Manage and coordinate technical projects, including installations, upgrades, and system integrations.
• Provide technical guidance and training to Operators.
• Collaborate with internal teams, vendors, and subject matter experts to resolve complex technical challenges.
• Accurately document service activities and maintain detailed records.
• Maintain account management activities by working within our Veolia digital tool suite including logging hours and PM in ServiceMax/Salesforce/MaintainX, completing site safety inspections in Gensuite, generating reporting in InSight, and more.
• Ensure compliance with company policies, safety regulations, and industry standards.
• Provide excellent customer service and ensure customer satisfaction.
• Indirect Supervision of Field Service Representatives(FSR)/Operators assigned to shift.

Qualifications

• Bachelor's degree in a relevant field (e.g., electronics, computer science, chemical engineering or mechanical engineering) or equivalent experience.
• 5+ years of experience in a field service, plant production or technical support role.
• Expert knowledge of electronics, chemistry, mechanics, computer systems, and related technologies.
• Strong problem-solving, analytical, and critical thinking skills.
• Excellent communication, interpersonal, and leadership abilities.
• Ability to train and mentor a team of Operators.
• Project management skills and experience are preferred.

Additional Information

The position follows the Dupont schedule.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.