Lead Field Service Engineer-MV/LV Drives

GE Vernova's Grid Software; Louisiana; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in grid software is seeking a Lead Field Service Engineer to oversee installation and commissioning of drive systems. This role involves troubleshooting, managing projects, and providing technical support to ensure customer satisfaction. The ideal candidate will have a strong background in electrical engineering and field service experience, with a focus on Variable Speed Drives. This position offers competitive compensation and professional development opportunities in a remote work environment.

Benefits

Relocation Assistance

Qualifications

• Minimum of 5 years of field service and/or commissioning experience.
• Experience with Variable Speed Drives for commissioning and troubleshooting.

Responsibilities

• Perform troubleshooting activities at site locations for Variable Speed Drives.
• Manage on-site projects and serve as a technical leader.
• Provide on-call support for customer service calls.

Skills

Troubleshooting

Customer Service

Technical Aptitude

Education

Bachelor's Degree in Electrical Engineering

Associate Degree with 5 years experience

Tools

MS Office

Job description

Job Description Summary

The Lead Field Service Engineer - Drives, under general guidance and minimal supervision, performs a wide range of engineering tasks to ensure proper installation, service, and commissioning of products and services. Provides technical support for installation and commissioning projects, along with maintenance, emergency breakdown support, and remote troubleshooting.

Job Description

Roles and Responsibilities

1. Perform troubleshooting activities at site locations to diagnose problems, determine appropriate resolutions, and implement corrective actions for Variable Speed Drives.
2. Develop documentation such as commissioning procedures, maintenance procedures, daily logs, etc.
3. Perform installation and commissioning activities at customer sites.
4. Work independently and lead small teams.
5. Manage on-site projects and serve as a technical leader to resolve customer issues and ensure customer satisfaction.
6. Perform engineering tasks under the guidance of a senior engineer to ensure the technical integrity, installation, and commissioning of GE drive systems.
7. Create presentations and provide training to customers on drive operations.
8. Coordinate opportunities to serve customers with the customer service team, parts, other FSEs, repair services, sales, and engineering teams.
9. Advise customers on upgrades, parts, and services to improve productivity and promote GE parts and services.
10. Coordinate maintenance activities and plan inspections.
11. Support engineering teams on customer projects and bidding processes.
12. Identify new opportunities and develop offerings to enhance equipment reliability and availability.
13. Promote sales of maintenance services.
14. Perform other engineering tasks related to commissioning and customer satisfaction.
15. Provide on-call support for customer service calls.
16. Ensure timely responses and quality service.
17. Complete service reports and administrative tasks promptly.
18. Support business growth and marketing initiatives.
19. Perform additional duties as assigned by management.

Required Qualifications

1. Bachelor's Degree in Electrical Engineering or related field from an accredited institution, or an Associate degree with at least 5 years of relevant experience.
2. Minimum of 5 years of field service and/or commissioning experience.

Desired Characteristics

1. Experience with Variable Speed Drives for commissioning and troubleshooting.
2. At least 3 years of experience with GE Drive systems, including practical knowledge of at least one GE Power Conversion drive system (e.g., MV7000, SD7000, MV3000).
3. Experience in commissioning variable speed drives from Siemens, ABB, Toshiba, Danfoss, Rockwell, etc.
4. At least 2 years of practical knowledge of GE Power Conversion drive/system controllers (e.g., PEC, PECe, CDC).
5. Ability to handle complex engineering assignments independently, demonstrating creativity and judgment.
6. Detailed knowledge and expertise in installation and commissioning tasks.
7. Strong proficiency in MS Office and technical aptitude.
8. Background in customer-facing roles within a service environment.

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or other protected characteristics.

Legally authorized to work in the United States? GE Vernova will only consider those candidates. Employment is contingent upon successful completion of a drug screen where applicable.

Relocation Assistance Provided: Yes

This is a remote position. #LI-Remote