Lead Field Operations Supervisor - Utilities

We Energies (WE); Wisconsin Rapids (WI); On-site; USD 91,000 - 136,000; Full time

Job summary

Wisconsin Gas is seeking an Operations Supervisor in Wisconsin Rapids, WI to oversee internal and contracted resources, plan and schedule gas transmission and distribution work, and ensure safe, reliable service while meeting customer needs. The role emphasizes safety, team leadership, and cross-functional collaboration.

The ideal candidate has a high school diploma or GED, 3 years in utilities or supervision, knowledge of union contracts, and strong communication and organizational skills.

Qualifications

• Soft skills and industry knowledge required.
• Ability to work with labor contracts and maintain relationships.
• Strong communication and organizational capabilities.

Responsibilities

• Plan, coordinate and conduct safety meetings to communicate safety requirements, updates and training required.
• Manage work assignments to minimize overtime and costs while maintaining optimal customer service.
• Conduct daily tailgate sessions to communicate work assignments, review procedures, and discuss safety hazards and mitigation techniques.
• Motivate and engage employees to increase efficiency, productivity, availability, safety performance and core expectations.
• Coach, counsel, and train employees for improved job performance. Implement and administer the progressive disciplinary process when appropriate.
• Apply knowledge of labor contracts to decisions regarding scheduling, work assignments, and performance issues.
• Evaluate performance, coach, develop and conduct annual performance reviews with individual employees.
• Ensure that all customer expectations are meet through timely response and quality work.
• Supervise all customer requested work to ensure customers’ negotiated dates are met.
• Work through various channels to keep customers informed prior to and during planned outages.
• Resolve issues relating to customer concerns/questions.
• Coordinate activities for storm restoration/gas emergencies and communicates field issues in order to keep customers informed.
• Manage all trouble or emergency work within a defined area.
• Work with Customer Service group, or others, to audit work from design through construction. Provide feedback to appropriate work groups, or contractor work force, for process improvement.
• Visit work sites to observe crews and inspect work in progress. Ensure work is being performed safely using appropriate personal protective equipment, hazard mitigation, tools, equipment, etc.
• Ensure quality work is performed in accordance with appropriate construction standards, and/or contract provisions.
• Ensure compliance with all rules, regulations, codes, and laws for employee and contractor installations.
• Manage area budget by controlling costs of tools, materials, work hours and vehicle expenses associated with work. Approve contractor invoices as appropriate.
• Build and maintain positive relationships with employees, unions, customers, building trade groups, and government agencies.
• Engage employees to promote an inclusive workforce and team.
• Work with customers to proactively identify needs and problems.
• Respond to complaints associated with crew or contractor performance and work with customer to resolve.
• Participate in community activities as a representative of the company.
• Represent the office or the Area on special projects teams, committees, and industry organizations as assigned.
• Become efficient at the use of computer, associated hardware and applications in order to perform job in an efficient and safe manner.

Skills

Union contracts knowledge

Communication skills

Organizational skills

Relationship building

Education

High School Diploma, HSED or GED

Job description

Wisconsin Gas is seeking an Operations Supervisor in Wisconsin Rapids, WI to oversee internal and contracted resources, plan and schedule gas transmission and distribution work, and ensure safe, reliable service while meeting customer needs. The role emphasizes safety, team leadership, and cross-functional collaboration.

The ideal candidate has a high school diploma or GED, 3 years in utilities or supervision, knowledge of union contracts, and strong communication and organizational skills.