Lead Field Installation & Repair Supervisor

United Communications; Murfreesboro (TN); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

United Communications in Middle Tennessee is seeking an Installation and Repair Supervisor to lead a team delivering safe, high-quality customer installations and service repairs. You will drive customer satisfaction, oversee scheduling, training, and field performance, and collaborate with cross-functional teams to resolve issues.

A Bachelor's degree, 10 years telecom experience with 2 years in leadership, and proficiency with MS Office are required.

Formación

• Bachelor's degree or equivalent education/experience.
• Ten years of telecom installation/repair experience, with two years in a leadership role.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Valid driver's license and acceptable driving record.
• Ability to operate field equipment and documentation processes.

Responsabilidades

• Ensure safety policies and regulatory compliance.
• Train and coach I&R personnel on safety and performance.
• Communicate company initiatives and services to the team.
• Manage customer escalations and complex orders.
• Coordinate workloads with dispatch and other departments.
• Oversee schedules, on-call rotations, and night work.

Conocimientos

Leadership

Troubleshooting

Customer service

Scheduling

Educación

Bachelor's degree or equivalent education/experience

Herramientas

MS Word

MS Excel

PowerPoint

Descripción del empleo

United Communications in Middle Tennessee is seeking an Installation and Repair Supervisor to lead a team delivering safe, high-quality customer installations and service repairs. You will drive customer satisfaction, oversee scheduling, training, and field performance, and collaborate with cross-functional teams to resolve issues.

A Bachelor's degree, 10 years telecom experience with 2 years in leadership, and proficiency with MS Office are required.