Lead Family Support Coordinator (Spanish/English Bilingual)

Family Connections Centers; San Francisco (CA); On-site; USD 71,000 - 76,000; Full time

Benefits offered by this job

Kaiser medical, dental, vision

Dependent premium contribution

Paid holidays

Sick leave & bereavement

Vacation accrual

403(b) retirement plan

Professional development

FSA / EAP

Team-building & culture

Job summary

Family Connections Centers in San Francisco seeks a Lead Family Support Coordinator (Spanish/English bilingual) to lead coordinated family support programs and advocate for families. This exempt, full-time role focuses on Spanish-speaking families and collaborates with schools, libraries, and community providers.

The position reports to the Family Support Director and offers an excellent benefits package, competitive compensation, and a schedule that may include some evenings and weekends for

Qualifications

• Bilingual required with ability to work with Spanish-speaking families.
• Minimum 3+ years of experience in children and family services.
• Strong organizational and administrative skills are essential.
• Ability to handle multiple tasks, problem solve, and mediate effectively.

Responsibilities

• Direct Family Support: plan and implement programs, provide advocacy and case management, coordinate care.
• Program Leadership: lead groups/events; coach prenatal workshops; ensure quality aligned with goals.
• Staff/Volunteer Supervision: train and supervise staff, interns, and volunteers; enable professional growth.
• Collaboration: build partnerships with schools, libraries, and community organizations; translate as needed.

Skills

Bilingual Spanish/English

Organizational skills

Administrative skills

Verbal and written communication

Problem solving & mediation

Cultural sensitivity

Education

BA preferred or relevant experience + AA degree in Social Work / Human Services / Family Services / Counseling

Tools

Microsoft Office

Databases

Job description

Lead Family Support Coordinator (Spanish/ English Bilingual) (San Francisco, CA)

J ob Title: Lead Family Support Coordinator (Spanish/English Bilingual)

Reports To: Family Support Director (or designee)

Location: San Francisco (Agency-wide)

Compensation: $72,150-$76,050 annually, DOE, plus an excellent benefits package

Classification: Exempt, full-time position, and 37.5 hrs/wk

Schedule: 9:00am-5:00pm with occasional evening and weekend events as needed

Date: 10/1/2026

Benefits Package

• 100% employer-paid Kaiser Platinum medical, dental, vision, acupuncture, and chiropractic coverage
• 50% dependent premium contribution for eligible employee children/dependents
• 15 paid holidays, including a winter holiday break; 10 days paid sick leave; paid bereavement, jury duty, and voting leave
• Vacation accrual: 10 days / 2 weeks (Year 1), 15 days / 3 weeks (Year 2), 25 days / 5 weeks (Year 6)
• 4% employer automatic contribution to 403(b) retirement plan
• Professional development support and stipends
• Additional benefits include Flexible Spending Account (FSA), Employee Assistance Program (EAP), staff appreciation, team-building activities, and a supportive workplace culture

Position Summary

In accordance with Family Connections’ mission and standards, the Lead Family Support Coordinator works in partnershipwith parents/caregivers, staff, and community agencies to build collaborative relationships and provide programs that support families as they identify and meet their owngoals andnurture the development of their children in the context of their family and culture. The position will lead the coordination of programs, with a focus on Spanish-speaking families.

About Family Connections Centers

Family Connections Centers (FCC) provides community-driven, multilingual education and support programs to help children and families thrive. We envision and work toward a connected, equitable community where every child and family has access to the education and resources they need to succeed. Visit fccenters.org to learn more.

Primary Responsibilities

Direct Family Support

• Plan and implement Family Support programs in accordance with work plans and goals, including parent workshops, community events, information & referral sessions, and caregiver support groups.
• Provide direct Family Advocacy and Case Management services.
• Work collaboratively with on-site and off-site service providers to ensure comprehensive coordination of care for participants.
• Model and facilitate healthy interactions and relationships with program participants, visitors, and community partners.
• Establish and maintain strong partnerships with local schools, libraries, contractors, and community organizations.
• Provide occasional translation for intake forms, agency announcements, and family-staff communications.

Program Leadership

• Spearhead the planning, alignment, and quality control of support groups and family events across sites to ensure adherence to organizational goals and the mission.
• Act as the primary subject matter expert for Family Support staff on support groups, providing guidance on best practices and connecting teams with guest speakers.
• Lead coordination and staff coaching for Prenatal Workshops (e.g., Baby Steps and Baby Infant Massage).
• Perform program observations and quality checks—with a specific emphasis on Spanish-language programs—delivering actionable feedback and coaching to elevate service delivery standards.

Staff, Intern, & Volunteer Supervision

• Train staff, volunteers, and interns in key program curricula and structures (e.g., Support Groups, Family Events, Parent Advisory Board).
• Supervise interns and volunteers, providing ongoing coaching, support, and performance evaluations to foster professional growth.
• Serve as a liaison between team members, directors, and managers to ensure goal alignment and implementation.
• Perform other duties as needed or requested by the supervisor

Qualifications

• BApreferredor relevant professional experiencein combination withan AADegree in Social Work, Human Services, Family Services, Counseling, or a related field
• 3+ years of experience working with children and family services
• BilingualSpanish/Englishrequired
• Strong organizational and administrativeskills
• Able to handle multiple tasks, great problem-solvingandmediation skills,and commitment toFCC’smission

Skills and Knowledge

• Demonstrated cultural sensitivity and experience working effectively with diverse communities, including familiarity with San Francisco’s populations and learning styles; supports community partnerships and builds positive relationships
• Maintains confidentiality, discretion, sound judgment, and adherence to professional ethics.
• Strong critical thinking, problem-solving, attention to detail, flexibility, and excellent verbal, written, and interpersonal communication skills; able to speak in group settings and provide feedback.
• Works well both independently and collaboratively; able to take initiative and contribute to team goals; and attends required meetings, trainings, and workshops
• Strong organizational and administrative skills, proficient in Microsoft Office; experience with databases is helpful
• Maintains required certifications (e.g., CPR/First Aid, Mandated Reporter, Pesticide training), follows safety and ergonomic practices, and ensures up-to-date background clearance, health screening clearance, and vaccinations

Work Environment

This position operates in a professional office environment with Pre‑K and Afterschool Programs on site. Work is scheduled weekdays, Monday‑Friday, with occasional evening/weekend work to support community events. This role routinely uses standard office equipment such as computers, phones, fax machines, photocopiers, and filing cabinets.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk, hear, walk, stand, bend, kneel, and crouch. The employee must lift and/or move items over 25 pounds and, on occasion, may require lifting/carrying a child or object up to 50 pounds. This job requires extended periods of time at a computer. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Vaccination Requirements

All employees are expected to be fully vaccinated for MMR, Tdap, TB Testing Results, COVID, etc, which includes current/available booster shots. Any candidate unable to be vaccinated due to a sincerely held religious belief, a medical condition, or other factors will be engaged to determine if a reasonable accommodation can be provided.

Family Connections Centers is an equal‑opportunity employer that values diversity, inclusion, and respect. We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will be considered for employment.