Lead Family Coordinator

Integratedliving Australia Ltd; Austin (TX); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

Disability insurance

Retirement 403(b)

Employee assistance program (EAP)

Gym membership discount

Job summary

Integral Care in Travis County, TX is seeking a Lead Family Coordinator to provide leadership and oversee the Single Point of Access for families and community partners. You will drive family engagement and coordinate cross-system care in alignment with System of Care principles.

Candidate will advocate for family voice, maintain documentation, and ensure confidentiality standards while supporting policy development and crisis response as needed. Full-time, on-site work schedule.

Qualifications

• Experience working in LMHA or community mental health center.
• Must have Texas driver's license and clean driving record.
• Must complete Certified Family Partner process within one year of hire.

Responsibilities

• Create and oversee a Single Point of Access with families and community partners.
• Amplify family voices in planning, evaluation and service access.
• Coordinate cross-system care and ensure trauma-informed practices.
• Maintain documentation and ensure HIPAA confidentiality and ethics.
• Support policy development and crisis response coordination as needed.

Skills

Leadership

Family engagement

Program coordination

Stakeholder collaboration

Education

High School Diploma or GED

Job description

Job Summary

The Lead Family Coordinator provides leadership, oversight, and support to the Children's Mental Health Initiative program. This position oversees the single point of access, family engagement, and coordination functions for the project to ensure services are family-driven and aligned with System of Care principles. This position supports cross-system care coordination, facilitating family voices in planning and evaluation activities.

Key Responsibilities

• Actively work with the Program Manager, governance board, families and community members to create a Single Point of Access.
• Amplify the voice of families in the creation of the single point of access.
• Work to ensure the single point of access meets the needs of Travis County families.
• Oversee the single point of access by responding to requests and linking families to appropriate services.
• Document family contacts according to agency documentation requirements.
• Ensure services reflect recovery, resilience, and self-determination.
• Develop community partnerships that support family independence and integration.
• Advocate for policies and practices that reduce stigma and barriers to care.
• Maintain program reports and supervision documentation.
• Assist in policy development and revision related to peer services.
• Ensure compliance with confidentiality standards (HIPAA) and ethical guidelines.
• Support crisis response coordination as applicable.

Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.

Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.

Education

• High School Diploma or GED equivalent.

License

• Current and valid Texas driver's license and a clean driving record.
• Must complete Certified Family Partner process within one year of hire.

Experience

Required:

• Experience working in an LMHA or community mental health center.

Hours

Full - Time.

Workdays

Monday - Friday.

Workhours

8:00AM - 5:00PM.

Salary

$29.38 per hour.

Why join us

Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder, and intellectual and developmental disabilities.

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us, and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits

• Medical, Dental, and Vision insurance
• Generous vacation/holiday/sick leave
• Life and Short-term/Long-term Disability Insurance
• Employee Assistance Program (EAP)
• 403(b) retirement account
• Gold's Gym membership discount

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex, or age.

For specific positions, additional compensation may be offered to candidates who are bilingual in English and another language deemed necessary for the role.
This position requires in-person, on-site presence at designated locations in Travis County, Texas, which may be scheduled or on short notice, to support agency operations. All work performed by this position must be performed in the State of Texas.