Lead Experience Researcher

Best Buy; Minneapolis (MN); Remote; USD 91,000 - 164,000; Full time

Job summary

Best Buy is seeking a Lead Experience Researcher to join their Experience Design team. This role involves leading UX research initiatives, mentoring teams, and developing strategies to enhance user experience across multiple platforms. The position, which is remote eligible, requires significant experience in both qualitative and quantitative research methodologies.

Benefits

Competitive pay

Generous employee discount

Physical and mental well-being support

Qualifications

• 6+ years conducting UX research.
• 2+ years coaching or mentoring.
• Experience with survey design and statistical analysis.

Responsibilities

• Lead complex, multi-method research initiatives.
• Drive insights that inform product decisions.
• Champion a customer-centric mindset.

Skills

UX research

Qualitative analysis

Quantitative analysis

Statistical analysis

Mentoring

Education

Bachelor's degree in Anthropology, Social Science, Design Research, Psychology, Marketing, Communications, or related field

Job description

Job Description

As a Lead Experience Researcher on the Experience Design team you are one of the organization’s top-level craft experts, deeply involved in the work and setting the standard for research excellence. You lead by example, producing high-quality, innovative insights that elevate the quality of the entire team’s output. Lead Experience Researchers are hands-on, defining complex research strategies and frameworks that set the bar for evaluative research across projects. You will help push the boundaries of what great research looks like, tackling large-scale, ambiguous problems, and shaping the future of experience research within your product areas. Lead Experience Researchers are also mentors—you will guide other researchers in honing their craft, offering precise and actionable feedback, and championing a culture of continuous improvement.

This role is remote eligible, which means you would work virtually from home or another non-Best Buy location.

What you’ll do

• Define and drive the creation and execution of research programs, ensuring rigorous insights that directly inform product decisions and enhance the user experience
• Lead complex, multi-method research initiatives, balancing qualitative and quantitative approaches to uncover actionable insights at scale.
• Collaborate with cross-functional partners to integrate research findings into strategic decision-making and executions.
• Craft compelling research narratives that translate data into clear, persuasive insights tailored for diverse stakeholders, from designers to executives.
• Champion a customer-centric mindset by leveraging data and business strategy to inform design decisions, ensuring solutions align with user needs and broader enterprise objectives.
• Push the boundaries of excellence by establishing best practices, mentoring others, and fostering a culture of continuous learning.

Basic qualifications

• 6+ years conducting UX research for digital design organizations or related fields.
• 2+ years coaching, mentoring, or leading design other design individuals.
• 4+ years conducting dedicated evaluative and formative research studies (e.g., unmoderated and unmoderated usability testing, preference testing, cart sorts).
• 4+ years with survey design (e.g., KANO, Likert scales, sematic differentials, MaxDiff, conjoint) with a strong understanding of sampling, bias mitigation, and instrument validation.
• 4+ years in statistical analysis (e.g., t-tests, ANOVA, chi-square, correlation, regression) and a strong understanding of confidence intervals, statistical significance, effect sizes, and how to articulate those clearly.
• 2+ years working with large behavioral and survey-based datasets to complement or triangulate qualitative insights.
• Extensive experience conducting research across mobile and desktop platforms.
• Proven experience managing multiple research projects, navigating ambiguity, and driving strategic impact.

Preferred qualifications

• Bachelor's degree in Anthropology, Social Science, Design Research, Psychology, Marketing, Communications, or related field.
• Experience in eCommerce or large, multi-channel environments.
• Able to collaborate with data science and experimentation teams to formulate and test hypotheses and triangulate data with results from UX research studies.

What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Competitive pay
• Generous employee discount
• Physical and mental well-being support

About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Req #

980844BR

Brand

Best Buy

Job Category

Customer Office Group

Job Level

Individual Contributor

Minimum Pay

91,392.00

Maximum Pay

163,302.00

Store Number or Department

100024 Remote - Minnesota

Address Line 1

7601 Penn Ave

City

Minneapolis

Search Categories

Corporate

Zip

55423

Benefits

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.