Lead Executive Housekeeper: Guest Experience & Ops

Doubletree by Hilton Naperville/Lisle; Lisle (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Professional development and career

Employee discounts

Job summary

Doubletree by Hilton Naperville/Lisle in Lisle, Illinois is seeking an experienced Executive Housekeeper to oversee housekeeping operations, lead staff, maintain guest room and public area cleanliness, and ensure guest satisfaction across the property.

The ideal candidate possesses 3–5 years in housekeeping management with supervisory experience, strong leadership, excellent communication, proficiency in inventory and budgeting, and the ability to work nights, weekends and holidays.

Qualifications

• High school diploma or equivalent; additional education in Hospitality Management or related field preferred.
• Minimum of 3-5 years of experience in housekeeping management, with at least 1-2 years in a supervisory or leadership role.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities.
• Proficiency in housekeeping operations and cleaning techniques.
• Familiarity with inventory management and budgeting processes.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.

Responsibilities

• Staff Management: Recruit, train, and supervise housekeeping staff, including room attendants, housepersons, and laundry attendants.
• Develop and implement training programs to ensure staff are knowledgeable about cleaning procedures, safety protocols, and guest service standards.
• Schedule and assign tasks to housekeeping staff, ensuring proper coverage and efficient use of resources.
• Quality Assurance: Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and compliance with brand standards.
• Address any cleanliness or maintenance issues promptly and ensure corrective action is taken.
• Monitor guest feedback and implement improvements to enhance guest satisfaction.
• Inventory Management: Manage inventory of cleaning supplies, linens, and guest amenities, ensuring adequate stock levels at all times.
• Coordinate with suppliers and vendors to order supplies and negotiate favorable pricing.
• Maintain accurate records of inventory levels, usage, and expenses.
• Budget and Cost Control: Assist in developing the housekeeping department budget and monitor expenses to ensure adherence to budgetary guidelines.
• Implement cost-saving initiatives without compromising quality or service standards.
• Identify opportunities for operational efficiencies and process improvements.
• Safety and Compliance: Ensure compliance with all health, safety, and sanitation regulations and standards.
• Train staff on proper handling and disposal of hazardous materials and chemicals.
• Conduct regular safety training sessions and maintain a safe work environment for all employees.

Skills

Leadership

Team-building

Communication

Inventory management

Budgeting

Cleaning techniques

Housekeeping operations

Flexibility

Education

High school diploma

Hospitality management education

Job description

Doubletree by Hilton Naperville/Lisle in Lisle, Illinois is seeking an experienced Executive Housekeeper to oversee housekeeping operations, lead staff, maintain guest room and public area cleanliness, and ensure guest satisfaction across the property.

The ideal candidate possesses 3–5 years in housekeeping management with supervisory experience, strong leadership, excellent communication, proficiency in inventory and budgeting, and the ability to work nights, weekends and holidays.