Lead, Events

Insignia Event Services; Glendale (AZ); On-site; USD 48,000 - 68,000; Full time

Job summary

Insignia Event Services in Glendale, AZ, is seeking an Event Lead to support planning and execution of events with a focus on on-site operations, client coordination, and logistics. You will serve as a primary contact for internal teams, clients, vendors, and partners, ensuring events run smoothly and to Insignia's standards.

The ideal candidate is customer-focused, highly organized, and thrives in fast-paced environments, delivering high-quality experiences.

Qualifications

• At least one year of customer service experience is required.
• Experience in event coordination, management, or team leadership is preferred.
• Strong verbal and written communication skills are essential.
• Excellent organizational skills with attention to detail.
• Ability to perform effectively in fast-paced, high-pressure environments.

Responsibilities

• Provide exceptional customer service while maintaining professional relationships with clients, vendors, and event partners.
• Support end-to-end event execution, including setup, operations, and breakdown.
• Lead event setup and strike in coordination with the Event Operations team.
• Manage venue load-ins and loadouts while maintaining safety standards.
• Prepare and maintain event data, timelines, and operational documents with cross-team collaboration with parking, operations, and production teams.
• Coordinate event details before and after events, including vendor communications, city officials, and internal departments.
• Prepare and distribute event communications and confirmation details to internal teams.
• Coordinate permits, inspections, and compliance requirements, including Fire Marshal approvals and city permits.
• Serve as primary contact during event breakdown, including packing, inventory, and communication with sponsors.
• Assist with planning and preparation for upcoming events; attend staff and client meetings and planning sessions.
• Assist the Events Department with inquiries and data gathering.
• Compile event expenses and supporting documentation for leadership review.
• Assist the Manager, Events with on-site logistics and event execution.
• Support team success by maintaining a collaborative, team-first approach to execution.
• Other duties as assigned

Skills

Customer service

Interpersonal communication

Written communication

Organizational skills

Teamwork

Job description

Background

Insignia Event Services is a leading event solutions provider, directly affiliated with the Arizona Cardinals, proudly producing all events at State Farm Stadium, including Arizona Cardinals home games. Complementing the events at State Farm Stadium, Insignia Event Services exclusively manages Sportsman's Park and Heritage at Sportsman's Park, offering flexible venues for everything from pre-game activities and tailgating to concerts, festivals, corporate events, and graduations. Our services range from full-service event production, staging, and equipment rental to live presentation and transportation logistics, making us a trusted partner for exceptional events in Arizona.

Guided by The Insignia Way, we are committed to creating meaningful and memorable experiences through integrity, collaboration, and a commitment to excellence.

Job Summary

The Event Lead supports the planning and execution of events with a focus on event day operations, client coordination, and on-site logistics. This role serves as a key point of contact for internal teams, clients, vendors, and event partners, ensuring events are executed efficiently and to Insignia's standards.

The ideal candidate is customer-focused, highly organized, and able to lead in fast-paced environments while delivering exceptional event experiences. This individual demonstrates a commitment to delivering high-quality work, communicating effectively, and working positively with others in a collaborative, team-oriented environment.

Primary Responsibilities

• Provide exceptional customer service while maintaining strong professional relationships with clients, vendors, and event partners
• Support end-to-end event execution, including setup, event operations, and breakdown
• Lead event setup and strike in coordination with the Event Operations team
• Manage venue load-ins and loadouts while maintaining safety standards
• Prepare and maintain event data, timelines, and operational documents while partnering with parking, operations, and production teams to execute event needs
• Coordinate event details before and after events, including vendor communications, city officials, and internal departments
• Prepare and distribute event communications and confirmation details to internal teams
• Coordinate permits, inspections, and compliance requirements, including Fire Marshal approvals, city permits, and Extension of Premise documentation
• Serve as the primary point of contact during event breakdown, including event packing, equipment inventory, and communication with sponsors and partners
• Assist with planning and preparation for upcoming events
• Attend staffing meetings, pre-event meetings, client meetings, walkthroughs, and event planning sessions
• Support event inquiries and assist with gathering information for the Events Department
• Compile event expenses and supporting documentation for leadership review
• Assist the Manager, Events with on-site logistics and event execution
• Support team success by stepping in where needed and maintaining a collaborative, team-first approach to execution
• Other duties as assigned

Qualifications/Requirements

• At least one (1) year of customer service experience required
• Previous event, event coordination, management, or team lead experience preferred
• Strong interpersonal, verbal, and written communication skills
• Strong organizational skills with attention to detail
• Ability to perform effectively in fast-paced, high-pressure environments
• Customer-service mindset with a focus on delivering high-quality experiences
• Ability to work independently and within a team environment
• A team player who cares about the team's success and contributes to a positive team environment
• All offers of employment at Insignia Event Services are contingent upon clear results of a thorough background check.

Physical Requirements & Work Environment

• Must have a valid driver's license
• Ability to stand and walk for extended periods and lift up to 50 lbs
• Ability to work indoors and outdoors in varying weather conditions
• Flexible schedule, including evenings, weekends, and holidays
• Must be available to work all Arizona Cardinals home games during the NFL 2026-2027 season
• Availability to work up to four events per month

All offers of employment at Insignia Event Services are contingent upon clear results of a thorough background check.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.