Lead Epic Analyst - Beaker - Hybrid

Jupiter Medical Center Physicians Group, Inc.; United States; On-site; USD 120,000 - 150,000; Full time

Job summary

Jupiter Medical Center Physicians Group, Inc. is seeking a Lead Epic Analyst to oversee a team of analysts and support staff, ensuring seamless operations of Epic systems and workflows across physician and clinical applications.

The role requires Epic Cadence/Prelude experience and strong leadership in a fast-paced healthcare IT environment. The ideal candidate will guide design, testing, builds, and upgrades, maintain effective collaboration with clinical teams, and drive best practices for EHR

Qualifications

• 5 years preferred or a minimum of 3 years healthcare experience and working in healthcare information services department with extensive knowledge of clinical facing systems.
• Strong interpersonal communication and organizational skills required.
• Knowledge of information systems and personal computers needed.
• Epic certification required.
• Prior analyst experience working with scheduling and registration systems.
• Work history/knowledge of scheduling and payer authorization, including nuances of provider schedules within an organization, scheduling practices for certain types of visits, and how these practices relate to the medical record flow for appointments.
• Knowledge of areas that integrate with Cadence, including check-in, registration, benefits, referrals, PCP assignment and orders.
• Strong interpersonal communication and organization skills required.
• Work history in a Healthcare IT required.
• Proficient with Microsoft Office products (Word, Excel, Teams)

Responsibilities

• Lead a team of analysts and support staff, providing exceptional service and open communication.
• Lead in implementing and maintaining physician and clinical applications and workflows.
• Oversee tables and parameters to ensure smooth operations of assigned systems.
• Lead, assign and monitor workload of team members and evaluate performance.
• Participate in design, testing, builds and upgrades; provide input.
• Manage change and remain calm in difficult situations.
• Develop best practices workflow and conduct routine audits of EHR utilization.
• Provide ad-hoc training and mentoring as needed.
• Build relationships with medical staff and physician practices and participate on change advisory board.
• Participate in on-call rotation and leadership activities.

Skills

Interpersonal communication

Organizational skills

Healthcare IT knowledge

Root cause analysis

Team leadership

Education

Associates or Bachelor's degree in healthcare or IT related field

Tools

Epic Cadence

Epic Prelude

Microsoft Office

Job description

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

Minimum of Associates or Bachelor's degree or equivalent experience in healthcare or IT related field.

Experience / Qualifications

• 5 years preferred or a minimum of 3 years healthcare experience and working in healthcare information services department with extensive knowledge of clinical facing systems.
• Strong interpersonal communication and organizational skills required.
• Knowledge of information systems and personal computers needed.
• Epic certification required.
• Prior analyst experience working with scheduling and registration systems.
• Work history/knowledge of scheduling and registration operations.
• Prior experience with Epic's Cadence and Prelude modules a plus.
• Knowledge of the operational practices of scheduling and payer authorization, including muances of profider schedules within an organization, scheduling practices for certain types of visits, and how these practices relate to the medical record flow for appointments.
• Knowledge of areas that integrate with Cadence, including check-in, registration, benefits, referrals, PCP assignment and orders.
• Strong interpersonal communication and organization skills required.
• Work history in a Healthcare IT required.
• Proficient with Microsoft Office products (Word, Excel, Teams)

Position Summary

Under the direct supervision of the Director of Applications the Lead Epic Analyst will not only serve as a liaison between user departments/offices and the software vendor(s), but also lead a team of analysts and support team members, providing exceptional customer service and open lines of communication. The Lead Epic Analyst is responsible for leading the team in the necessary tables and parameters to ensure smooth operations of assigned systems. The Lead Epic Analyst will be responsible for leading their team in implementing and maintaining various physician and clinical applications & workflows to both internal and external users at Jupiter Medical Center, Inc. The lead must possess strong organizational skills to work effectively in a fast-paced environment with multiple competing priorities.

• Possess strong organization skills to work effectively in a fast-paced environment.
• Lead, assign and monitor workload of assigned team members.
• Evaluate team for performance, and guide when necessary.
• Anticipates, identifies, and defines problems- participates in root cause analysis when required.
• Provide input and participate in design, testing build changes and upgrades.
• Remain calm in difficult situations.
• Assist in the development of best practices workflow.
• Conduct routine audits and assessments of EHR utilization through direct observation and utilization of data analytic tools. Able to make recommendations to leadership.
• Conduct ad-hoc training and mentoring as needed.
• Build and maintain relationships with team members, medical staff and physician practices.
• Participate on change advisory board.
• Participate in on-call rotation.
• Effectively uses and role models current leadership techniques and theories, encouraging the decision-making skills of staff members and providing insight and leadership in complex situations.
• Ensures that information disseminated to staff is monitored for effectiveness and changed as needed.
• Understands and enforces hospital and personnel policies and procedures.
• Serve on hospital and Patient Care Services committees, teams, and work groups as requested.
• Performs other duties as assigned.

Leadership Competencies

Establishing Relationships

Builds effective networks, working relationships, and alliances with a broad range of stakeholders (both internal and external) in order to collaborate effectively within divisions and across boundaries. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.

Developing Talent

Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively.

Inspiring and Motivating Others

Fosters commitment and cohesiveness by motivating, guiding, and facilitating cooperation within the department toward goal accomplishments. Can persuade others, build consensus, and ensure cooperation from others to gain genuine acceptance to accomplish "win-win" solutions.

Demonstrating Emotional Intelligence

Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that th