Lead Environmental Services Technician - Pineville (Full Time) 2nd Shift

Atrium Health; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Atrium Health in Charlotte, NC is seeking an Environmental Services Supervisor to lead daily operations in a fast-paced hospital setting. You will provide direction to team members, monitor activities, and ensure adherence to quality and infection prevention standards.

The role requires at least three years of Environmental Services or related experience, with preferred experience in supervision, training, and healthcare environments.

Qualifications

• Minimum three (3) years of Environmental Services, housekeeping, or related experience required.
• Previous lead, trainer, or supervisory experience preferred.
• Healthcare Environmental Services experience preferred.

Responsibilities

• Provides daily work direction and guidance to Environmental Services team members.
• Assigns, monitors, and reviews work activities to ensure completion and quality standards are met.
• Assists with scheduling and staffing adjustments to meet operational needs.
• Serves as a resource to employees and students by orienting, training, and coaching staff.
• Assists leadership with employee onboarding, competency validation, staff development, and performance-related concerns.
• Communicates departmental policies, procedures, and operational updates to staff.
• Promotes employee engagement, teamwork, and positive morale.
• Acts as liaison between Environmental Services, clinical staff, patients, visitors, and other departments.
• Verifies completion of assigned duties and adherence to departmental procedures.
• Conducts inspections of patient rooms, public areas, and high-touch surfaces to ensure cleanliness and compliance with infection prevention standards.
• Coordinates department projects, room setups, and special cleaning activities.
• Monitors bed tracking and assists with patient flow activities as assigned.
• Responds to service requests, emergency cleanups, hazardous material spills, and disaster response activities.
• Identifies opportunities for process improvement and communicates recommendations to leadership.
• Reports safety concerns, equipment malfunctions, and facility issues promptly.
• Cleaning patient rooms, treatment areas, offices, conference rooms, public spaces, elevators, stairwells, and restrooms.
• Dusting, mopping, vacuuming, carpet care, floor refinishing, stripping, scrubbing, and burnishing.
• Terminal cleaning and project cleaning throughout the facility.
• Cleaning furniture, walls, ceilings, vents, windows, and fixtures.
• Collecting and disposing of trash, recyclables, regulated medical waste, and hazardous waste in accordance with established procedures.
• Cleaning and preparing discharge and transfer rooms and selected patient-care equipment.
• Maintaining janitorial closets, carts, and equipment in clean and operational condition.
• Assists in training staff on cleaning equipment, supplies, and procedures.
• Operates and monitors cleaning equipment including automatic scrubbers, carpet extractors, vacuums, compactors, and other department equipment.
• Inspects equipment for safety, cleanliness, and proper operation.
• Inventories, orders, stocks, and distributes cleaning supplies, paper products, linens, and other department materials.
• Ensures chemicals are properly labeled and utilized according to manufacturer instructions and Safety Data Sheets (SDS).
• Demonstrates exceptional customer service with patients, visitors, physicians, and team members.
• Utilizes communication standards and service excellence practices in daily interactions.
• Addresses concerns and complaints appropriately and escalates issues through the proper chain of command.
• Maintains confidentiality of patient and organizational information.
• Supports efforts to improve patient experience and customer satisfaction outcomes.

Skills

Healthcare cleaning methods

Infection prevention

Leadership and motivation

Communication skills

Interpersonal skills

Organizational skills

Prioritize work

Cleaning chemicals & safety

Basic computer skills

Customer service

Education

High School Diploma or GED

Job description

• Provides daily work direction and guidance to Environmental Services team members.


• Assigns, monitors, and reviews work activities to ensure completion and quality standards are met.


• Assists with scheduling and staffing adjustments to meet operational needs.


• Serves as a resource to employees and students by orienting, training, and coaching staff.


• Assists leadership with employee onboarding, competency validation, staff development, and performance-related concerns.


• Communicates departmental policies, procedures, and operational updates to staff.


• Promotes employee engagement, teamwork, and positive morale.


• Acts as liaison between Environmental Services, clinical staff, patients, visitors, and other departments.

Major Responsibilities

• Provides daily work direction and guidance to Environmental Services team members.


• Assigns, monitors, and reviews work activities to ensure completion and quality standards are met.


• Assists with scheduling and staffing adjustments to meet operational needs.


• Serves as a resource to employees and students by orienting, training, and coaching staff.


• Assists leadership with employee onboarding, competency validation, staff development, and performance-related concerns.


• Communicates departmental policies, procedures, and operational updates to staff.


• Promotes employee engagement, teamwork, and positive morale.


• Acts as liaison between Environmental Services, clinical staff, patients, visitors, and other departments.

Operations and Quality Assurance

• Verifies completion of assigned duties and adherence to departmental procedures.


• Conducts inspections of patient rooms, public areas, and high-touch surfaces to ensure cleanliness and compliance with infection prevention standards.


• Coordinates department projects, room setups, and special cleaning activities.


• Monitors bed tracking and assists with patient flow activities as assigned.


• Responds to service requests, emergency cleanups, hazardous material spills, and disaster response activities.


• Identifies opportunities for process improvement and communicates recommendations to leadership.


• Reports safety concerns, equipment malfunctions, and facility issues promptly.

Environmental Services Functions

• Cleaning patient rooms, treatment areas, offices, conference rooms, public spaces, elevators, stairwells, and restrooms.


• Dusting, mopping, vacuuming, carpet care, floor refinishing, stripping, scrubbing, and burnishing.


• Terminal cleaning and project cleaning throughout the facility.


• Cleaning furniture, walls, ceilings, vents, windows, and fixtures.


• Collecting and disposing of trash, recyclables, regulated medical waste, and hazardous waste in accordance with established procedures.


• Cleaning and preparing discharge and transfer rooms and selected patient-care equipment.


• Maintaining janitorial closets, carts, and equipment in clean and operational condition.

Supply and Equipment Management

• Assists in training staff on cleaning equipment, supplies, and procedures.


• Operates and monitors cleaning equipment including automatic scrubbers, carpet extractors, vacuums, compactors, and other department equipment.


• Inspects equipment for safety, cleanliness, and proper operation.


• Inventories, orders, stocks, and distributes cleaning supplies, paper products, linens, and other department materials.


• Ensures chemicals are properly labeled and utilized according to manufacturer instructions and Safety Data Sheets (SDS).

Customer Service

• Demonstrates exceptional customer service with patients, visitors, physicians, and team members.


• Utilizes communication standards and service excellence practices in daily interactions.


• Addresses concerns and complaints appropriately and escalates issues through the proper chain of command.


• Maintains confidentiality of patient and organizational information.


• Supports efforts to improve patient experience and customer satisfaction outcomes.

Education

• High School Diploma, GED, or equivalent preferred.

Experience

• Minimum three (3) years of Environmental Services, housekeeping, or related experience required.


• Previous lead, trainer, or supervisory experience preferred.


• Healthcare Environmental Services experience preferred.

Knowledge, Skills, And Abilities

• Knowledge of healthcare cleaning methods, infection prevention practices, and environmental services operations.


• Ability to lead and motivate employees in a team environment.


• Strong communication, interpersonal, and organizational skills.


• Ability to prioritize work and manage multiple responsibilities.


• Knowledge of cleaning chemicals, equipment, and safety procedures.


• Basic computer skills.


• Excellent customer service skills.


• Ability to work independently and exercise sound judgment.

Licensure/Certification

• No licensure or certification required.


• Relevant environmental services, safety, or leadership certifications preferred.

Physical Requirements and Working Conditions

• Ability to lift up to 50 pounds and carry up to 30 pounds.


• Ability to push and pull equipment and carts with or without assistance.


• Frequent walking, standing, bending, stooping, kneeling, reaching, climbing stairs, and lifting.


• Exposure to cleaning chemicals, infectious waste, bloodborne pathogens, soiled linen, and varying temperatures.


• Ability to wear required personal protective equipment (PPE).


• Ability to safely operate power cleaning equipment and ladders.


• May be required to perform outdoor duties such as snow and ice control in designated areas.

Disclaimer

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications. Employees may be required to perform other duties as assigned.